Review of Russell Bakers Growing Up Essay - 1039 Words

Review of Russell Bakers Growing Up Works Cited Missing Autobiographical works tell a story of their authors by compiling antic dotes and accolades. Most autobiographies are that of famous authors or other celebrities and provide a synopsis of life according to them. Russell Bakers autobiography, Growing Up, achieves all these things as well, but, it does more than just tell of his life. As American citizens, history is a big part of our identity not only as Americans, but as individuals. Russell Baker lived through a depression, a world war, Utopia, a sexual revolution, and a lost cause conflict, among other things. If one were to study either the Great Depression or the Second World War,†¦show more content†¦He tells of a time when his stern and proud mother gave in to relief. This was what the program of government hand outs of food was known as. Relief was seen as a shameful thing to rely on and tells of this relief candidly as well as matter-of-factly, Pulling the wagon back toward Lombard Street, with Doris following behind to keep the edible proof of our disgrace from falling off, I knew my mother was far worse of than Id suspected. Shed never accept such shame otherwise. I studied her as she walked along beside me, head high as always, not a bit bowed in disgrace, moving at her usual quick, hurry-up pace. If shed given up on life, she didnt show it, but on the other hand she was unhappy about something. I dared to mention the dreaded words only once on that trip home. (Baker, 1982, 158). Later in the same chapter, Baker discusses the suit that was financed for his entrance into manhood due to the miniscule budget his family existed under, as well as a bike that was bought for him that Christmas and what a sacrifice it was for his mother to afford it. Describing his familys trials during this time serves as a microcosm to most families in that time frame. Bakers newspaper delivery/sales job served as an excellent example of what a war-time economy did to our nation. Deliberate or not, thisShow MoreRelated2 a Study on the Impact of Servicescape on Consumer Behaviour in the Hotel Industry. a Case Study of Upscale Restaurants/Hotels in London, Uk11980 Words   |  48 Pages3 Research Objectives†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1.4 Research Hypothesis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1.5 Limitations of the Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1.6 Research Structure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Chapter 2 – Literature Review†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦12 2.1 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.2 Servicescape†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2.3 Significance of Servicescape in Upscale Restaurants†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2.4 Servicescape in Diverse Service Settings†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Read MoreHuman Resources Management150900 Words   |  604 Pageselimination of levels were offered promotions, transfers to other jobs in GE Fanuc, or early retirement buyouts. Additionally, employees were promised profit sharing, which has resulted in up to three weeks additional pay in profit sharing bonuses in some years. The test of the change is in the results. GE Fanuc’s revenue is up women employees, who composed about three-fourths of the bank’s workers. As a result, several years later about one-fourth of all managers and executives are women. Similar attention

Dreams And Its Effects On Our Lives - 984 Words

Dreams are one hell of a thing, while we rest our brains are all over the place with thoughts and ideas that we would never dare express with anyone. Everything we think about could be recycled into our dreams. Dreams in a way are rather magical; it is everything we want played in a short film for our entertainment while our body recovers from the day. The brain can be funny sometimes and pull pranks on you with nightmares to keep you on your toes. Dreams sometimes make us dwell on things that happened throughout the day. People claim that you can control your dreams by doing a variety of little things before you fall asleep what people are trying to achieve is called lucid dreaming. People believe that dreams are foreshadowing an event that will occur in the near future this is referred commonly to Dà ©jà   vu. Do not worry we will go over everything much more extensively. I will cover the pros and cons of each topic. You are walking through the safari jungle and out of nowhere an alien that goes by Ronaldo lands in front of you and is telling you to hop into his intergalactic spaceship and flight co-pilot with your math teacher from 3rd grade, so you obviously hop in and fly off into the distant sky†¦ Just before things are about to get interesting, your alarm/parents will like always ruin it and wakes you up. At this point, you are too upset that you have to go to school that the memory of that kick ass dream was just whisked away and to never be fully remembered despite yourShow MoreRelatedHow Dreams Affect Our Personalities1465 Words   |  6 PagesHow dreams affect our personalities Introduction to Psychology By: Spencer Young  Abstract What happens at night when we enter what is called rapid eye movement or rem is called dreaming. What happens when we dream our brain tries to deal with what we’ve done throughout the day. It does this in the form of a dream. What happens when we wake up out of the dream? Does it affect us during the day? Dreams have been found to shape us in ways that is almost unnoticeable to us.  How dreams mayRead MoreEffects on the American Dream, Both Positive and Negative Essay example1019 Words   |  5 PagesEffects on the American Dream, Both Positive and Negative The editors of Forbes called on these writers: James Q. Wilson, Katherine Newman, Robert Reich, Gertrude Himmelfarb, Natwar M. Gandhi, and Charles Derber. To answer this following question: If things are so good, why do we feel so bad? The American Dream has both positive and negative effects on the country, but in the end people will ultimately create their own fates. There are many positive effects that the American Dream has suchRead MoreAnalysis Of The Article Whats Up With The American Dream 994 Words   |  4 PagesWhat does the american dream mean to you? â€Å"The American dream, to me, means having the opportunity to achieve, because I don t think you should be guaranteed anything other than opportunity† (Leny Wilkens). The Article â€Å"Whats up with the American Dream† is all about how the American Dream is changing. It s transitioning from going to school, working hard, and advancing in your career to being handed a job through the connections you have. The thesis in this article is â€Å"We go to school, studyRead MoreTaking a Look at the Science of Dreams1411 Words   |  6 Pageshis own theories about dreams we have been looking for more definitive answers. He believed dreams were something of desire and un-fulfilment in our lives. As time passed, researchers have discovered new developments using brain imaging and observational data taken during sleep studies putting us closer to understanding the true meaning of why we dream. In the following I will discuss the topics of why we dream, how it affects us, and how we are learning to control our dreams. â€Å"Dreaming is a complexRead MoreThe American Dream: Its Not All About Money Essay1187 Words   |  5 Pageswe have our own ideas of what the American Dream consists of. To some it may be the realm of possibilities, while to others it may be fame and fortune. America is the only country in which the idea of a national dream has been continually upheld, and we have been a model for other nations to follow. Foreigners have come here to live the dream, and all the while Americans are still struggling to find it. As we continue to search high and low for how to find or how we can buy the dream and makeRead More The American Dream: Life, Liberty and Freedom Essay1219 Words   |  5 PagesThe basic idea of the American Dream generally has stayed the same throughout time, although the majority of Americans seem to take the Dream for granted. The first settlers arrived to the New World in search of a treasure: life, liberty, and freedom. This treasure was and still is the American Dream. Now people from all over the world come to America in search of the same Dream; some even die trying. People were not as materialistic as people are now; they just wanted happiness. As time passed,Read MoreDreams Are A Good Thing1419 Words   |  6 PagesDreams Are a Good Thing As millennials we have been brought up with images all around us, images of models, fancy foods, paradise lifestyles. All of these serve the same purpose: they make us wish we lived lives like those depicted and want something more and different than we currently have. The images make us want something more than we currently have. These images are seen, by many, as dangerous for our society, particularly for those growing up and trying to find their place in the world.Read MoreAmerican Dream Is Not A Dream771 Words   |  4 PagesAmerican dream is not a dream What is your own version of the American Dream? Money? Living a big house or having a nice car? I believe these are values that most of people define to them what the American Dream is. The American Dream has alway been challenging to receive happiness; but as an Americans, we had worked our way from inequality to freedom. First, immigration as one biggest puzzle in the United States. America is also refer to a melting pot. Because many different ethnic groups andRead MoreHarlem: a Dream Deferred1043 Words   |  5 PagesHarlem: A Dream Deferred Langston Hughes Literally Analysis Dreams are aspirations that we hope to reach on our lifetime. They are the day that gives us the drive to live our lives and accomplish our goals. When reaching our goals, we will do anything to get to our destination. But what happens when your dreams deferred and put on hold due to unseen circumstances? Or what do you so when someone tells you that you can not so the things you want to so because of the pigmentation of your skinRead MoreThe Great Gatsby By F. Scott Fitzgerald Essay1359 Words   |  6 Pagesthemselves, the world, and their relationships with others. Sigmund Freud’s ideals of psychoanalysis was translated to in a way where we are able to analyze media in all it’s shapes and forms. Psychoanalytic media analysis argues that literary texts, like dreams, express the secret unconscious desires and anxieties of the characters within a movie, and the literary work is a manifestation of the Id, Super-Ego, and Ego. The text that I will analyze using the psyc hoanalytic media theory will be the film The

Integrating Innovation System and Management †MyAssignmenthelp.com

Question: Discuss about the Integrating Innovation System and Management. Answer: Introduction This report outlines on the Japan's bubble economy since 1960 in which Japanese multinational organizations have faced competitive challenges in developing the competitiveness. The economy of Japan is engaging in the international economy in different phases after Second World War. The Japanese multinationals learnt from overseas MNCs in trading, manufacturing and shipping through strategic coalitions and technological development. The report is also describing different proposed programs by Japanese government to boost its multinationals and implement the competitiveness in the global industry. The key factors underlying by the Japanese Multinationals are development of science, technology and innovation in the business activities, which have been remained incredible consistent in recent half-century. For this development the central government of the nation also supported to the companies with encouraging the diffusion and adoption of foreign technologies through stimulating demand, lowering private-sector risks and providing appropriate infrastructure. It is observed that during the postwar period a range of critical environment factors favored to Japanese multinationals. In this time period, other nations were seeking to build technological and industrial strengths by utilizing Japans approaches with the measure of success (Pohl and Yarime, 2012). Due these reasons the government and industries of Japan made adjustments with the aim of increasing national capabilities to establish new mechanism and fundamental innovations in the global market. In this concern, different technological initiatives and international science contributed to the competitiveness of Japanese Multinationals are discussed as below: Human Frontier Science Program (HFSP): This program was proposed in 1987 by the Prime Minister Nakasone in Venice in which Japan funded the lions share of major program of international collaboration in research of basic science. This program emphasized to support the intercontinental collaboration, younger research and interdisciplinary project across the globe (Horn et al., 2014). In this program, the multinationals are supported to expand their business activities globally. Intelligent Manufacturing System (IMS): This program was revealed by the Japans Ministry of International Trade and Industry (MITI) with $1 billion to standardize the knowledge about manufacturing, promote international cooperation and standardize future technical approaches (Mandal and Sarkar, 2012). Real World Computing Program (RWC): RWC program was launched in 1992 by government of Japan with amount of $500 million to expand the theories and related applications associated with flexible information processing. RWC program covers different research areas such as novel functions, theoretical foundations, massively parallel system, neural system and optical systems (Nawaz and Cavallaro, 2013). It is analyzed that these programs are emphasized by the Japans government to generate the competitiveness in the multinationals to develop the economy effectively. Competitiveness of Japanese Multinationals The reconstitution of an affective corporation has primary movement in Japan. From the era of 1950s to 1960s, it includes the expansion of the number of labor intensive manufacturing corporations, which advantage through the low wages. Though, it will be forecasted with the Heckscher-Ohlin theory, which tends to increasing tightened labor market in Japan with the mid-1960s. In the quick increase, during the earnings compromising is the competitiveness of this generally powerfully export- based corporation (Dunning, 2012). It also ignores the wage-inflationary consequences of labor storages. Japanese manufacturers dynamically have transferred the manufacture of consistent, labor-intensive goods, low-technology like toys, textile, sundries and simple electrical appliances. On the other hand, the bordering nations like South Korea, Taiwan, Thailand, Hong Kong or other Asian economies, where labor had abundant during the Ozawa (1991a) conditions, which is elementary stage of offshore con struction. Japanese Manufacturing Corporation adopted on the basis of low-cost-labor strategy (Rugman, et al., 2012). In the corporate sector, Japan has developed all the corporate fields. In this concern, the Japanese manufacturing of the multinational corporation has started during the 1960s by the corporation of textile branching out in the Asian mainland. Advantage of Japanese Industry In 1970s and 1980s, the Japanese auto businesses have gained with significant performance in the global market. The US business has been more enjoyed during three different areas. In Japanese business, the first advantage of this corporation is management. There are the best management systems for all the industries. For example, the General Motors and Ford has better business environment in present time, which are biggest industrialized corporation in the whole world. During the post- World War 2 time, their competitive environment has been permitted them in order to focus on the profitable U.S. market as well as on other challengers. It guides towards complacency or increment of the business construction as well as the way of management, which had not well right in order to the competitive environment. It has been appeared during the US market or globally within the 1970s (Muramatsu and Akiyama, 2011). It has been associated among the labor and management, industry or government an d external and manufacturers suppliers that was on arms length or frequently adversarial. The second advantage of this corporation is benefited from the Japanese auto companies in cost formation. On the other hand, the information that the earnings raises wrapped after the efficiency, which expands provides a significant of Japanese auto organizations frame by the 1970s. In the economy of global, some opportune trends also has favorable in order to the Japanese auto business or hindered US manufacturers during the year of 1970s and 1980s. In 1970s the quick increase within the oil price which front to better demand for small cares into the market of US that Japanese organization had greater prepared in order to fill (Bahl, et al., 2012). Support is provided by the auto industry of Japan to both the industries who has arguments with industrial policy of Japan is considered as a solution to development of industries and with those who has argued with marginal impact. In context of relationships of auto industry of Japan with government, development of auto parts industry of Japan is deal in auto manufactures. Motor Vehicle Production 1977 1982 1987 1992 World total (millions of vehicles) 40.9 36.1 45.9 47.7 North America 14.7 (36%) 8.7 (24%) 12.9 (28%) 12.7 (27%) Europe 15.9 (34%) 14.8 (41%) 17.5 (38%) 17.5 (37%) Asia 8.8 (22%) 11.2 (31%) 14.0 (31%) 14.6 (31%) Japan 8.5 (21%) 10.7 (30%) 12.2 (27%) 12.5 (26%) Korea 0 0.2 1.0 1.7 Other Asia 0.3 0.3 0.8 0.4 Rest of the world 1.5 1.4 1.5 2.9 (Sources: Federal Communication Commission, 2017) Steps required for improving the capabilities of fundamental research Emphasis has been laid down on the importance of developing capability of developing original technology (Ikegami, et al., 2011). A new series of programs has been launched for conducting researches in new areas. Next Generation Basic Technology project has been launched for the purpose of establishing a funding pool for consortia of industry in 1981. Due to high budget and inefficiencies of companies, the project was taken back in the mid of 1980s. Apart from this, a project having budget of $450 million for advancing the computing research has been launched for the period of 10 years. Several concerns are raised by USA in concern of this project fearing that the Japan will come further than USA using the advance level of technology. But the efforts made by young researchers and other intangibles make the project complete and they succeeded in developing that technology which is very significant technology in terms of commerce. Another project that is investigated by Techno polis in volves infrastructure of manufacturing high technology and research and development in the targeted cities of Japan. Appearing results from this project again seems suspicious. In mid of 1980s, initiative including Centre of Key Technology, demonstrating projects for telecommunications running combined by MITI and Ministry of Posts and Telecommunications utilizing the proceedings from selling stock of Telephone and Telegram in the market. Overseeing the work is done by the research organization having funds of 70% from Key Technology Centre and rest of the funds is arranged by the companies participating in the project. Companies having similarity in their objectives and competitive goals collaborates various types of projects (Nakamura, 2011). Apart from MITI, in order to encourage programmes for higher level of fundamental research and collaboration between different sectors, several programmes are launched by various agencies. Although, having a lot of number of initiatives for encouraging more fundamental research, Japan still committing the programmes for raising funds for the purpose of conducting research in the field of science and engineering (Zhang, et al., 2011). Structural changes are also implemented in the universities of Japan using this method. Conclusion From the above discussion it can be concluded that the Japanese Multinationals played an important role in developing the global economy. The Japanese Multinationals developed the business scenario through technological development and innovations since 1960s. Hence, it is analyzed that the Japanese Multinationals have good contribution in the development of global economy. References Bahl, P., Han, R.Y., Li, L.E. and Satyanarayanan, M. (2012) Advancing the state of mobile cloud computing. InProceedings of the third ACM workshop on Mobile cloud computing and services(pp. 21-28). ACM. Dunning, J. (2012) Multinationals, Technology and Competitiveness (RLE International Business) RLE International Business Volume 13 of Routledge Library Editions: International Business Series. UK: Routledge. Federal Communication Commission (2017) Reports Research. [Online]. Available at: https://www.fcc.gov/reports-research (Accessed: 31 September 2017). Horn, H., Schoof, E. M., Kim, J., Robin, X., Miller, M. L., Diella, F. and Linding, R. (2014) KinomeXplorer: an integrated platform for kinome biology studies.Nature methods,11(6), pp. 603-604. Ikegami, N., Yoo, B.K., Hashimoto, H., Matsumoto, M., Ogata, H., Babazono, A., Watanabe, R., Shibuya, K., Yang, B.M., Reich, M.R. and Kobayashi, Y. (2011) Japanese universal health coverage: evolution, achievements, and challenges.The Lancet,378(9796), pp.1106-1115. Mandal, U. K., and Sarkar, B. (2012) Selection of best intelligent manufacturing system (ims) under fuzzy moora conflicting mcdm environment.International Journal of Emerging Technology and Advanced Engineering,2(9), pp. 301-310. Muramatsu, N., and Akiyama, H. (2011) Japan: super-aging society preparing for the future.The Gerontologist,51(4), pp. 425-432. Nakamura, A. (2011) MITI and the Japanese Miracle Revisited: Reevaluation of the Administrative?Centered Government.Public Administration Review,71(6), pp. 931-933. Nawaz, T., and Cavallaro, A. (2013) A protocol for evaluating video trackers under real-world conditions.IEEE Transactions on Image Processing,22(4), pp. 1354-1361. Pohl, H., and Yarime, M. (2012) Integrating innovation system and management concepts: The development of electric and hybrid electric vehicles in Japan.Technological Forecasting and Social Change,79(8), pp. 1431-1446. Rugman, A.M., Oh, C.H. and Lim, D.S., (2012) The regional and global competitiveness of multinational firms.Journal of the Academy of Marketing Science,40(2), pp.218-235. Zhang, Y., Yu, R., Xie, S., Yao, W., Xiao, Y. and Guizani, M. (2011) Home M2M networks: architectures, standards, and QoS improvement.IEEE Communications Magazine,49(4). Bottom of FormBottom of Form

Crime Detection Essay Example For Students

Crime Detection Essay In recent times, science has provided substantial aid to crime detection. Because anything in the physical universe has the potential of becoming an itemof evidence in an investigation, a wide variety of procedures may be used inanalyzing and interpreting evidence in a criminal case. These procedures includehandwriting analysis, forensic photography, crime scene documentation,metallurgical investigations, chain of custody, entomology, and blood spatters. The first thing you do after securing a crime scene is document it. Always takepictures. They are the best records available. They show the crime scene as itwas found; where objects are in relation to other objects, victims, rooms, etc. Take notes. Describe the scene, its over all conditions. Describe rooms,lights, shades, locks, food; anything that can indicate a time frame, conditionof scene or that might have even the slightest evidentiary significance. Checkdates on mail and newspapers. Diagram the crime scene. Take measurements. Photosare good to show where an object is in relation to another object, butmeasurements tell exactly how far. True handwriting analysis involvespainstaking examination of the design, shape and structure of handwriting todetermine authorship of a given handwriting sample. The basic principleunderlying handwriting analysis is that no two people write the exact same thingthe exact same way. Every person develops unique peculiarities andcharacteristics in their handwriting. Handwriting analysis looks at letterformations, connecting strokes between the letters, upstrokes, retraces, downstrokes, spacing, baseline, curves, size, distortions, hesitations and a numberof other characteristics of handwriting. By examining these details andvariations in a questioned sample and comparing them to a sample of knownauthorship, a determination can be made as the whether or not the authorship isgenuine. Another is, Metallurgical Investigationsexaminations make it possibleto identify the source of an item?whether made of metal, plastic, ceramic, orother material?found at a crime scene, and further, to determine if twosimilar items were fractured from each other, the nature of the force causingthe fracture, the direction from which the force came, and the time when thefragments became separated. Such identification helps trace the evidence to itsowner. The metallurgist can also restore obliterated or altered numbers onobjects of any material. Mineralogical Investigations is the science ofmineralogy is also used in crime detection. The mineralogist studies soil,plaster, cement, brick, concrete, and glass for any evidence. Mineral analyseshave shown that differences may be detected in soil composition. Soil and dustfound on a suspects clothing and determined to be comparable to that at thecrime scene help to prove the persons presence in that locality. Toxicology maybe defined as the science of poisons special methods of analytical chemistryhave been developed for use in toxicological examinations. The specimensordinarily examined in cases of suspected poisoning are tissue samples fromvital organs, blood or urine, food, drink, and the suspected poison itself. Firearms are identified through microscopic imperfections that are producedinadvertently in gun barrels during manufacture. Subsequent use and wearcontribute further to a weapons individuality. Chain of Custody is of paramountimportance to any investigation. It is the unbroken sequence of events that iscaused by an item of evidence from the time it is found at the crime scene tothe time it appears in court. Every link in this chain is documented, fromdiscovery at the crime scene, through evidence gathering, storage, and labanalysis return to storage, and transfer to court. Every link is documented bydate, time, and handling individual, what was done with the evidence by thatindividual. If chain of custody is broken, if the evidence cannot be accountedin one step of its journey from crime scene to courtroom, it is renderedinadmissible; useless to the case. Blood spatters help a great deal inreconstructing a crime scene. They can be used to corroborate or disprove andalibi. They can be used to convict the guilty. There is much more to it thanlooking at a stain or spatter and saying, This is where the crime tookplace. The patterns of the spatters and the shapes of the individual blooddroplets themselves can tell how the crime was committed. Drops falling fromdifferent heights (i.e. at different speeds) will leave different lookingspatters. A drop falling from a low height of a few inches will leave a smallcohesive circle. At greater heights, the circle will be larger and may even havea crown effect. Hitting a surface at an angle does even more to disrupt ablood droplet. Perpendicular impact leaves a droplet fairly uniform, as shownbelow. A droplet hitting a surface at an angle will bulge out in one direction,indicating the direction of travel of the droplet. Cast off stains is a resultof blunt force trauma (beating with an object such as a hammer). Pulling backfrom a blow produces a blood spatter that indicates direction, by creating anarc of blood droplets. You c an determine the number of blows inflicted bycounting the arcs. You can also determine the orientation of the individualsinvolved the size of the object used and the right or left handedness of theassailant.

Improving Scope Definition Through Project Performance Information Technology Essay Essay Example

Improving Scope Definition Through Project Performance Information Technology Essay Essay 2. Introduction Inadequate or hapless range definition, which negatively correlates to the undertaking public presentation, has long been recognized as among the most jobs impacting a building undertaking[ 1 ]. Due to hapless range definition, concluding undertaking costs can be expected to be higher because of the inevitable alterations which interrupt undertaking beat, cause rework, increase undertaking clip, and lower the productiveness every bit good as the morale of the work force[ 2 ]. Unfortunately many proprietor and contractor organisations do a hapless occupation of adequately specifying a undertaking s range taking to a hapless design footing[ 3 ]. Scope definition activities take topographic point at the pre-project planning stage. 2.1 Pre-project planning We will write a custom essay sample on Improving Scope Definition Through Project Performance Information Technology Essay specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Improving Scope Definition Through Project Performance Information Technology Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Improving Scope Definition Through Project Performance Information Technology Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Pre-project planning is the undertaking stage embracing all the undertakings between undertaking induction to detailed design. Development of the undertaking range definition bundle is a major subprocess in this stage [ 4 ]. The Construction Industry Institute ( CII ) defines preproject planning as the procedure of developing sufficient strategic information with which proprietors can turn to hazard and make up ones mind to perpetrate resources to maximise the opportunity for a successful undertaking[ 5 ]. The range definition bundle when decently done, gives information to analyse and turn to undertaking hazard every bit good as signifier a footing for estimations and agendas which would enable direction take determination to perpetrate resources to the undertaking. Research has shown the importance of preproject planning on capital undertakings and its influence on undertaking success. Findingss of a Construction Industry Institute ( CII ) survey carried out in 1994 proved that h igher degrees of preproject planning attempt consequences in important cost and agenda nest eggs. Specifically, the research survey categorized 53 capital installation undertakings into three different strengths of preproject be aftering attempt and compared entire possible cost and agenda public presentation differences as follows: A 20 % cost nest eggs with a high degree of preproject planning attempt A 39 % agenda nest eggs with a high degree of preproject planning attempt Because of the important nest eggs associated with improved undertaking predictability, the survey concluded that a complete range definition prior to project executing is imperative to project success [ 6 ]. 2.2 Project Scope Definition-What is it? The undertaking range defines what the work is ( i.e. , the work that must be performed to present a merchandise, service, or consequence with the specified characteristics and maps )[ 7 ]. Project range definition is the procedure by which undertakings are defined and prepared for executing and It is at this important phase where hazards associated with the undertaking are analyzed and the specific undertaking executing attack is defined[ 8 ]. It follows from above definitions that if the work to be done in a undertaking is non clear or non decently defined, the executing of such undertaking will run into jobs. One of such jobs is cost overproductions. Poor range definition and loss of control of the undertaking range rank as the most frequent lending factors to be overproductions [ 9 ]. 2.3 Work Breakdown Structure ( WBS ) and WBS Dictionary A range is better understood when interrupt down into smaller manageable spots or constituents and the WBS helps to make this. The WBS is a tree construction of in turn farther dislocations of work range into constituent parts for planning, delegating duty, managing, commanding, and describing undertaking advancement[ 10 ]. The top of the tree represent the whole and subsequent degrees represent divisions of the whole on a degree by flat footing until the smallest component desired is defined[ 11 ]. What the WBS contains are scope deliverables and non the activities and undertaking to carry through the deliverables. These undertaking and activities are covered in the undertaking agenda. However a agenda draws from the lowest degree of the WBS which is the work bundle. The WBS is farther defined as an effectual show technique for specifying and forming undertaking work. For the proprietor, the WBS represents what is being bought while for the contractor, it contains all work being performed on the undertaking [ 12 ]. The WBS is derived from the Asset Owner s range statement. The WBS does non stand entirely, as a lexicon of existent range must attach to the WBS construction[ 13 ]. The WBS dictionary describes the particulars and exact range of each deliverable. While the WBS is an effort to decently specify range its success has nevertheless been limited. The chief ground is that its elements and descriptions are non standardized even within the same organisation. Some organisations and undertaking directors are even confused about the proper usage of the WBS. Humphreys, G, 2002, alluded to this confusion when he asked the inquiry, If this structured attack to forming the range of work ( mentioning to WBS ) is normally used, why is there confusion? [ 14 ]. Humphreys reply is that some individuals use the WBS to reflect the organisation that is carry throughing the work instead than the work itself[ 15 ]. Other misconceptions are comparing the WBS with a agenda or list of activities to present the plants. The terminal consequence of these misconceptions and deficiency of criterions is hapless range definition. 2.4 Poor Scope Definition and Reasons for it. Poor range definition refers to scope whose definition is uncomplete, unequal, inaccurate or obscure. As before stated hapless range definition is the root cause of many undertaking failures. One may desire to inquire, what are the grounds for hapless range definition? I province below a few of the grounds: Absence or non usage of a range definition tool Absence of standardised WBS The hastiness to acquire budget blessing Poor interface between Engineering ( Design ) and undertaking squad Customers/Client non doing up their heads on clip. Incompetence of design squad Misinterpretation of clients demands For 1st clip plus proprietors ; non grasp of the terminal merchandise from the beginning. Owner non willing to perpetrate resources for full range definition 3 THE NEED TO IMPROVE PROJECT SCOPE DEFINITION The demand to better undertaking range definition arises from the impact hapless range definition has on undertakings. Where range definition is hapless a undertaking is impacted in several ways. Some of these impacts are summarized here below: 3.1 IMPACTS OF POOR PROJECT SCOPE DEFINITION Impact on cost estimations: Poor scope definition leads to detain in the bringing of estimations, over or under appraisal, high degree of eventuality allowance and uninterrupted alteration of the estimations as omitted points are added or inaccurate points are corrected. Furthermore concluding cost will be higher than budgeted. Harmonizing to OConnor and Vickroy 1986, concluding undertaking costs can be expected to be higher because of the inevitable alterations which interrupt undertaking beat, cause rework, increase undertaking clip, and lower the productiveness every bit good as the morale of the work force[ 16 ]. Impact on agenda: Poor scope definition leads to schedule slippage and accordingly late bringing of the undertaking. A typical illustration is the add-on of necessary work points that were omitted from the range the agenda was based on. These will necessitate extra clip to be after and put to death. There would besides be holds ensuing from the integrating of the new plants into the bing plants as the undertaking beat will be disrupted and some points reworked. Poor range definition leads to an unrealistic agenda and this will give false information during advancement measuring. This means that a contractor could be overpaid or underpaid when earned value measuring is based strictly on the agenda. Another impact is that resources will be wrongly allocated to activities as their exact range is unknown. Impact on hazard appraisal: One of the hazard events that undertakings cater for is deficiency of, or hapless range definition. This hazard is mitigated by the usage of eventuality, pecuniary in instance of cost estimations and extra resources or longer continuances in footings of agenda. Contingency is an sum added to an estimation or agenda to let for alterations that experience shows will probably be required[ 17 ]. These are normally referred to as Known Unknowns . Experience has shown that one time a eventuality is provided, it is frequently used up. Furthermore the cost of the alterations covered by eventuality for points that are non similar to bing plants are higher because of clip difference and deficiency of competition during the executing stage, therefore the plus proprietor pays more than he should hold paid if the range was wholly defined before executing stage. Claims and many alteration orders: Poor scope definition leads to schedule slippage which in bend leads to contractual claims for extension of clip every bit good as extended undertaking direction, caput office operating expense and site indirect cost. Apart from clip extension claims, there would besides be claims for loss of net income, underutilization of planned resources, standby clip necessitated by many range alterations and outstanding work range definitions and elucidations. Where there is schedule slippage, the undertaking proprietor may order acceleration steps to unclutter out the slippage. The cost for this acceleration is recoverable by the contractor if the cause of agenda slippage is due to hapless range definition. The undertaking proprietor ends up paying more than he should hold paid if range was good defined. Undertaking Abandonment: If the impacts discussed above are extended, the undertaking may be abandoned as the proprietor may non hold the necessary financess to go on with the plants. This is normally the instance with many authorities undertakings. Furthermore the return on investing ( ROI ) may no longer be attractive coercing the proprietor to abandon or suspend the undertaking. If we must avoid or minimise the above impacts, a batch more work demand to be done at specifying the undertaking range. Following this demand for improved undertaking range definition, the Construction Industry Institute ( CII ) funded a research which resulted to the development of a undertaking definition tool, called the Project Definition Rating Index ( PDRI ) , Industrial version in 1996. The Building version followed in 1999. The following section of this paper will discourse the Project Definition Rating Index and how it is used to better undertaking range definition 4 PROJECT DEFINITION RATING INDEX ( PDRI ) 4.1 WHAT IT IS The Project Definition Rating Index ( PDRI ) is a undertaking direction tool designed to increase the likeliness of undertaking success by bettering undertaking range definition, specifically by placing lacks in range definition early during the front-end planning procedure[ 18 ]. Cho C. S and Edward Gibson Jr described it ( PDRI-Industrial ) as a range definition tool that is widely used by contrivers in the industrial undertakings sector[ 19 ]. Edward Gibson Jr ( 2004 ) described it as a hazard direction tool as it identifies and steps hazards related to project range definition[ 20 ]. There are two versions of this tool, the PDRI Industrial undertakings and PDRI Building undertakings. PDRI Industrial was developed in 1996 for Industrial undertakings such as refineries, chemical workss, power workss and heavy fabrication while the edifice version was developed from the Industrial version in 1999. It covers assorted constructing types such as offices, schools, flat edifices, hotels etc. The construction of the PDRI is as follows: Table 1: PDRI Structure[ 21 ] Version Sections Classs Elementss PDRI Industrial 3 15 70 PDRI Buildings 3 11 64 Please see Appendix 1[ 22 ]for description of the subdivisions, classs and elements ( PDRI Buildings ) The elements are critical range definition elements divided into classs and subdivisions as shown in table 1 above. The elements are arranged in a leaden mark sheet format and supported by 38 ( 34 for PDRI Industrial ) pages of elaborate description and checklist[ 23 ]. The elements covers all range countries expected in a typical undertaking. The leaden mark sheets show the subdivision, the class, elements with their weights and the range definition degrees every bit good as a column for component mark. The range definition degrees are 6 in figure runing from 0, which means non applicable, to 1, intending complete definition, 2 minor lacks, 3 some lacks, 4- major lacks and 5- incomplete or hapless definition. The weights were determined via workshops sing the comparative importance of each component to each other and its possible impact on the undertaking. Each component has a alone weight under each of the definition degrees ( degrees 1 5 ) , flat 0, being an component that is n on applicable to the undertaking under consideration. If all degree 5 ( uncomplete range definition ) assigned weights are added together for the 70 elements of PDRI Industrial ( 64 for PDRI Building ) we would hold a entire leaden mark of 1000 points which is the worst instance. Similarly if all elements are wholly defined i.e at degree 1 definition, the add-on of the assigned leaden tonss for the 70 elements ( or 64 PDRI Buildings ) under this definition would give a sum of 70 points, which is the best instance. In a typical undertaking appraisal utilizing PDRI, the undertaking mark would be between 70 and 1000 points. It follows that the lower the undertaking score the better defined the undertaking is in footings of range. A mark of 200 points or below utilizing this tool was shown to statistically increase the predictability of undertaking result. A sample of 40 undertakings utilizing the industrial version of the PDRI indicated that those undertakings hiting below 200 versus those hiting above 200 had: Average cost nest eggs of 19 % versus estimated for design and building Schedule decrease by 13 % versus estimated for design and building Fewer undertaking alterations Increased predictability of operational public presentation [ 24 ]. Table below is an infusion of a leaden mark sheet. Table 2: Infusion of PDRI weighted score sheet ( Buildings )[ 25 ] Definition degrees 0 = Not Applicable 2 = Minor Deficiencies 4 = Major Lacks 1 = Complete Definition 3 = Some Deficiencies 5 = Incomplete or Poor Definition A undertaking squad utilizing this tool reviews each of the 70 or 64 elements ( industrial or edifice ) along with its item description and compares them to the range definition bundle of the undertaking under consideration and scores the completeness of the element definitions. The mark for each component is recorded in the mark column and added to give the class mark and the class tonss are added to give the subdivision mark, subdivision tonss are added to give the undertaking PDRI mark. The lower the PDRI score the better the range definition. How existent marking is done will be discussed subsequently in this paper. Benefits of the PDRI The PDRI has many benefits or utilizations. Harmonizing to Cho, C.S and Gibson, G. Jr, 2001, it can be used as: A checklist that a undertaking squad can utilize for finding the necessary stairss to follow in specifying the undertaking range A listing of standardised range definition nomenclature An Industry criterion for evaluation the completeness of the undertaking range definition bundle during the planning procedure in order to mensurate advancement, buttocks hazard, and re-direct hereafter attempt. A agency for undertaking squad participants to accommodate differences utilizing a common footing for undertaking rating A tool that aids in communicating and alliance between proprietors and design contractors by foregrounding ill defined countries in a range definition bundle A preparation tool for organisations and persons A benchmarking tool for organisations to utilize in measuring completion of range definition versus the public presentation of past undertakings, in order to foretell the chance of success on future undertakings. [ 26 ] Using the PDRI to measure undertakings degree of definition This subdivision deals with the existent marking of a undertaking to find its degree of definition. A undertaking squad meets at any point during the pre-project planning stage to carry on the appraisal. Amongst them is an independent facilitator who is sooner non portion of the undertaking squad but has good cognition of the undertaking. The undertaking squad and facilitator are provided with the range definition bundle of the undertaking ( scope statement, WBS, surveies, design sketches/drawings, specifications etc ) an un-weighted PDRI mark sheet, elaborate PDRI elements description and a leaden mark sheet sooner for merely the facilitator. It is non advisable to supply the leaden mark sheet to team members at the hiting session as they may be tempted to aim a peculiar mark. An un-weighted mark sheet for Buildings is shown in Appendix 2[ 27 ]. Each component and its description are read from the PDRI and this is compared to what is provided in the range definition bundle of the undertaking being assessed. See infusion of element description in Appendix 3[ 28 ]. The undertaking squad by consensus selects a degree of definition ( 0 to 5 ) that fits the component under consideration and checks the box under the definition degree that correspond to the component. The facilitator picks the leaden mark that corresponds with the checkered definition box ( in un-weighted mark sheet ) and transportations it to the mark column of the leaden mark sheet and that becomes the mark for the component. This procedure is repeated for all the PDRI elements. The elements score so derived are added together to give the class mark and the classs score added together give the subdivisions mark and subdivisions mark added gives the PDRI mark for the undertaking. The lower the entire PDRI mark, the better the undertaking range definition. Higher weights signify that certain elements within the range bundle deficiency equal definition and should be re-examined anterior to building paperss development. [ 29 ] Improvement of range definition utilizing PDRI The PDRI 70 or 64 elements ( Industrial or Building ) are comprehensive descriptions of all range issues to be encountered in a undertaking. They are issues that need to be addressed in pre-project planning[ 30 ]. If Undertaking proprietors and design squads work with the PDRI elements, they are non likely to hold skips of critical elements in the undertaking range. It serves as their checklist in specifying the undertaking range. With the elaborate description of the PDRI elements a installation proprietor is made cognizant of the extra information he needs to supply to guarantee undertaking success. When these are provided scope definition is improved. One of the ways to better undertaking range definition is the usage of standardised work interrupt down construction ( WBS ) . An acceptable standardised WBS has been an semblance both in the Building and Industrial Sector. The hierarchy of PDRI subdivisions, classs and elements can organize the footing of a work dislocation construction ( WBS ) for proper range planning[ 31 ]. This can be adopted as a criterion topic to some amendments discussed subsequently in this paper. The PDRI hiting procedure throws up points that are ill defined and therefore necessitate farther action. So instead that travel with uncomplete range into the following gate or executing stage, a better definition is sought and achieved before proceeding. When making a PDRI appraisal equivocal statements or definitions are identified and clarified from relevant stakeholders, therefore bettering on the range definition. Some Examples of Current Application of PDRI The US Army Corps of Engineers in its Engineering and Construction Bulletin No. 2010-17 dated 29th July 2010 issued a guideline for the execution of Project Definition Rating Index. It states Get downing with the FY11 USACE managed MILCON Program, execution of PDRI will be a demand. [ 32 ] The US Department of Energy besides issued a usher for the usage of PDRI for its Traditional Nuclear and Non- Nuclear Construction Projects, dated 22nd July 2010. It stated, This Guide assists persons and squads involved in carry oning appraisals of undertaking definition ( i.e. how good has front terminal planning been conducted to specify the undertaking range ) utilizing a numerical undertaking direction tool developed by the Construction Industry Institute ( CII ) that has been tailored for DOE usage. The tool is called the Project Definition Rating Index ( PDRI ) [ 33 ] PDRI IN AN INTEGRATED PROJECT DELIVERY APPROACH The PDRI has by and large been applied to traditional building undertakings that follow the design, command and concept attack. In this attack the design squad coatings their work and handover to the building squad. The building squad foremost interface is normally after the completion or partial completion of the elaborate designs. At this point the executing is ready to get down, and clip and budget are already firmed up. Any disagreements noticed between assorted drawings and skips and or add-ons at this point forth translate to bespeak for alteration orders. The consequence of hapless range definition begins to attest. Construction today is traveling from the traditional attack described above to Integrated Project Delivery attack. Integrated Project Delivery ( IPD ) is a undertaking bringing attack that integrates people, systems, concern constructions and patterns into a procedure that collaboratively harnesses the endowments and penetrations of all participants to cut down waste and optimize efficiency through all stages of design, fiction and building[ 34 ]. In an incorporate procedure hazard and benefits are jointly shared. Cardinal demands in the IPD procedure are coaction and early engagement of assorted stakeholders. The proprietor, designer, applied scientists, contractor, subcontractors are assembled at the origin of the undertaking and they jointly work through the clients brief or statement of range, doing parts from their assorted subjects. This collaborative attack is continued through the assorted stages of the undertaking until the plants are completed and handed over to the proprietor. Scope definition in this attack is a joint work devising room for varied and comprehensive thoughts ; points that would hold caused disagreements on site are thrown up and resolved. Those who normally asked for information elucidations at executing phase are all portion of the squad developing the range and are therefore able to indicate out those countries that are normally uncomplete in range definition utilizing the traditional building attack. In this attack the PDRI in its current signifier can be used as a benchmark for the completeness of the information that the elaborate design would be based on. PDRI IN A BUILDING INFORMATION MODEL ( BIM ) ENVIRONMENT BIM is an Integrated Project Delivery Approach with practical theoretical accounts and informations bases. A edifice information theoretical account ( BIM ) is a digital representation of physical and functional features of a installation. As such it serves as a shared cognition resource for information about a installation organizing a dependable footing for determinations during its life-cycle from origin onward [ 35 ]. The basic theoretical account is 3D but when sequence of building is added, it becomes a 4D theoretical account. When linked with gauging package it becomes a 5D theoretical account. The usage of 3D theoretical account in BIM enhances visual image and provides lucidity peculiarly for individuals with small accomplishments in reading building drawings. As an IPD procedure the undertaking stakeholders are assembled early in the planning procedure and working collaboratively are able to bring forth a batch of diverse and comprehensive range information within a short clip. Based on the generated information, the Architect, Engineers, and fiction contractors/subs develop their practical theoretical accounts which are shared with the squad members. By this attack countries of struggle are identified and fi xed while still in the design development phase. In the traditional building attack these struggles are non identified until the executing stage and they by and large lead to alter orders and hence cost overproductions. BIM is based on information and information which must be organized, stored, retrieved, and transmitted through out the life rhythm of a undertaking. One of the pictured tools for forming information in BIM is the Omniclass Construction Classification System ( OminClass or OCCS ) . Harmonizing to the US National Institute of Building Sciences, OmniClass is applicable for forming many different signifiers of information of import to the NBIM Standard, both electronic and difficult transcript[ 36 ]. OmniClass has 15 tabular arraies for categorization of building information. For illustration building information can be classified by elements ( table 21 ) , merchandises ( table 23 ) , subjects ( table 33 ) etc. Entries in the OmniClass tabular arraies can be explicitly defined in the IFDLibrary one time and reused repeatedly, enabling dependable automated communications between applications a primary end of NBIMS[ 37 ]. IFD Library is a sort of lexicon of building industry footings that must be used systematically in multiple linguistic communications to accomplish consistent consequences. The PDRI can happen look in BIM if its 64 elements are aligned with the OmniClass elements table. But herein besides lies the restriction as the information in BIM can be organized with several other tabular arraies. Where this is the instance the PDRI will non be utile. CONCLUSION AND RECOMMENDATIONS The PDRI is a range definition tool that can be used on any undertaking with enormous benefits as before highlighted. Its usage minimizes the effects of hapless range definition on a undertaking. However the use is still limited to America and some parts of Europe. Sing its part to project success I recommend that the tool be widely publicized for usage by a greater audience. Many people already use one signifier of WBS or the other for range definition, the job nevertheless is the non standardisation of the WBS and its dictionary. OmniClass is turn outing to be a dominant categorization system whose elements can be used to organize the edifice blocks of a standard WBS alongside the IFD Library. It is recommended that the PDRI elements be updated and aligned with the OmniClasss elements to guarantee its continued utility in a fast changing building Industry. The PDRI is most suited for traditional building attacks. With modern undertaking bringing attacks such as IPD and BIM, the demand for the recommended alliance of PDRI elements with OmniClass can non be over emphatic. The PDRI in its current signifier has limited application in IPD and BIM environment. The Project Definition Rating Index ( PDRI ) is a undertaking direction tool designed to increase the likeliness of undertaking success by bettering undertaking range definition, specifically by placing lacks in range definition early during the front-end planning procedure[ 38 ]. Analysiss of tonss from a undertaking appraisal utilizing the PDRI isolates ill defined elements of range for which farther action can be taken. When this farther action is taken it leads to betterment in the overall definition of the undertaking range. I hence recommend this tool for anyone who wants to better undertaking range definition and guarantee success in his undertaking.

Study of Basel II and Financial institution strategic management The WritePass Journal

Study of Basel II and Financial institution strategic management INTRODUCTION Study of Basel II and Financial institution strategic management INTRODUCTIONThe Swedish financial market and other factorsDeposits and lending Interest ratesSafe and efficient payment mechanismMortgage marketInternet banking  Monetary policy updateEnvironmental factors in Sweden bankingCash Management FeaturesPayment infrastructure in Sweden  Ã‚  Future Aspects of SwedenNew international regulatory frame workIncreased cross-border workA coherent regulatory framework and cleaner division of roles between authorities in SwedenReferences:Related INTRODUCTION Banks play an important role in central importance for economic growth, credit allocation, financial stability, and the competitiveness and development manufacturing and service firms. The features of Sweden banking systems have changed significantly around the past 20 years. The increased availability of credit has been the corollary of the dismantling of barriers of trade in Sweden financial services. Sweden banking and finance sector went through many considerable changes in recent years which results in competition, not only between old big banks but also among new Swedish and foreign financial institutes. The main characteristics are that banking and finance has been liberalized and deregulated in Sweden. In Sweden banks have long experience in international business and International banks are now highly active. Before entering into the details of the above given reasons, we will be looking at the main structure of the Sweden’s banking system. In Sweden there are three d ifferent types of banks: commercial banks, i.e., limited liability banking companies, savings banks and a few cooperative banks. All these types of banks are entitled to participate in all types of banking activity. Because of mergers the number of banks has declined sharply, a tendency that has been most marked among the savings banks. From some 450 savings banks of the 1950s, the number had decreased to 85 by the late 1990s. Since the middle of the 1980s, however, numerous new banks have been established in Sweden. The two tired market structure can be described as with five large banks (Handelsbanken, Skandinaviska Enskilda Banken, Nordbanken and Fà ¶renings Sparbanken as well as the Swedish subsidiary of a major Danish bank) having a combined market share of about 75–85 percent; the rest market is shared among around 100 smaller banks. The home market for Swedish banks has to a greater extent been seen to cover not only the traditional Nordic area but also the whole regi on surrounding the Baltic Sea. The four major Swedish banks are very broadly held. The largest owners are the Swedish government (less than 20 percent in Nordea), the Wallenberg-led investment company Investor (some 10 percent in SEB), the employees’ pension fund (some 10 percent in Svenska Handelsbanken), and the former savings banks foundations (some 20 percent in Swedbank, which was earlier a savings bank, which merged with a cooperative bank and became a commercial bank). Approximately one third of bank shares are held by non-Swedes. The medium and small-sized banks are generally held by one dominating owner, which in turn may have a widely spread ownership, such as Skandia. All savings banks are non-profit organizations and they are held by foundations. The Swedish Financial Supervisory Authority is a government authority responsible to the MoF. It exercises supervision over banks, credit market companies, and additionally e.g., insurance companies, insurance brokers and securities companies. The Central Bank Act assigns to the Riksbank the responsibility to ensure a stable and efficient payment system. It also assigns to the Riksbank the responsibility for monetary and exchange rate policy (including the management of the gold and currency reserves), as well as managing the issue of notes and coins, providing a clearing function for banks as well as accepting deposits from banks and granting them loans. The Central Bank also functions as lender of last resort providing financial aid to banks experiencing liquidity problems. Early 1990s, Sweden was in the middle of the most serious economic crisis. During that crisis unemployment has increased dramatically in the course of a few years and as a result the central government finances dropped. The reason behind this was assigned to deregulatory measures taken in 1985 which added to overly repaid credit expansion which contributed to a banking crisis followed by a currency crisis in 1990. The deregulation result was obvious. In just five years, the credit to GDP ratio for private sector moved up from 85 to 135 per cent (Governor Backstrom, 1997). Credit market deregulation in 1985 was important in it, meant that the monetary conditions became more expansionary. This co-occurred, moreover, with rising activity, comparatively high inflation expectations and tax system that favoured borrowing, and remaining exchange controls that held investment in foreign assets. In the absence of a restrictive economic policy to block all this, the free credit market headed t o a quickly growing stock of debt. The credit boom coincided with rising share and real estate prices. In the second half of the 1980s, real aggregate asset prices increased by over 125 per cent. A speculative bubble had been yielded. As time goes on the Swedish economy became increasingly insecure to shocks. In the late 1980s, competitiveness had been eroded by the relatively high inflation which results in an overvalued currency. This made exports to weaken and intended that the fixed exchange rate policy began to be questioned, heading to periods with relatively high interest rates. On the other hand, the tax system was rectified in order to decrease its harmful economic effects but this also added to higher post-tax interest rates. Economic activity turned downwards and asset prices started to fall. From 1990 to 1993 GDP dropped by 6 per cent. Unemployment hit up from 3 to 12 per cent of the labour force and the public sector; grow worse to 12 per cent of GDP. A wave of bankrupt cies was a great blow to the banking sector, which in this period had to plan for loan losses equivalent of 12 per cent of annual GDP. After this crisis when Basel II came into practice than Sweden banking sector’s golden period began, as common International regulation and model for the banking industry, the reliability and development of financial systems and also important for   countries’ economy. One such framework is Basel II which was introduced in 2004. It is grounded on Basel I which comprised of a credit risk measurement guideline and minimum capital requirement. Basel II dwells of three pillars in that minimum capital requirement, the supervision process, and market discipline are regulated (Finansinspektionen 2002). The main purpose of Basel II is to lessen banks capital requirement, by offering them the ability to choose the methods that reflect their calculating risk (BCBS, 2004). A study called the fifth quantitative impact study (QIS 5) presented in 2006 by the Basel committee on banking supervision(BCBS) that was based on data from the fall of 2005 (Finansinspektionen 2006 )and the purpose was to analyse how Basel II affect bank with regard to their capital requirements. The study showed that if we compare Basel I and Basel II, minimum capital requirement could be reduced in Basel II. After QIS 5 BCBS had not presented any other study showing how Basel II had affected the banking industry and mainly study aspires to fulfil part of that gap by analysing how capital ratio, the net credit loss level and the degree of disclosure have progressed for the four largest banks in Sweden during the implementation of Basel II as this has not previously been looked at. Hypothetically the impact Basel II has had on these variables will be presented based on these observation. The Swedish financial market and other factors Efficient and reliable systems for saving, financing, mediating payments, and controlling risk are vital for the well-being of the Swedish economy. These systems are managed by banks, insurance companies, securities companie; other types of enterprise and other credit institutions in the financial sector. The financial industry account for just over four per cent of the country’s total output, defined as its Gross Domestic Product (GDP). More than 90,000 people, about two per cent of the country’s total working population, work in the Swedish financial industry. The financial sector has expanded dramatically during the past decade. Established companies have extended scope of their business, and many new companies have started entering the markets. One crucial change is that banks and insurance companies interfering into each other’s areas, and as a consequence, all of Sweden’s major banks are now in the life insurance business and some insurance companies own their own banks. On the other hand customers are banking more and more via the internet or the phone. These new facilities have changed the development of new services and compounded competition on the banking market through the establishment of new banks. Moreover, Swedes are investing mostly in funds and insurance policies as they turn away from traditional bank saving. Approximately more than 85 per cent of the population in Sweden have some of their savings in funds or equities, which is a very high proportion by international standards. Deposits and lending The core activity of a bank is to accept deposits and provide credit. At the end of 2002, bank deposits from the public (i.e. mainly households and non-financial enterprises) amounted to 1,242 billion kronor. The bulk of these deposits – approximately 42 per cent come from Swedish households. Swedish companies account for around 32 per cent of total deposits and foreign depositors for some 22 per cent. Bank lending has increased in recent years, to reach 1,360 billion kronor by the end of 2002. 47 per cent of this lending to the public goes to the Swedish business sector, while households and foreign borrowers account for 21 per cent and 27 per cent respectively. Interest rates The interest rates banks set for their deposits and credit are largely dependent on the rates prevailing on the money market. Other factors that influence interest rates include the creditworthiness of the borrower, competition among credit institutions, and competition for different types of saving. The average rate of interest paid and charged by the banks has been declining steadily since the beginning of the 1990s. The interest spread – the gap between the average interest rate received on credits and that paid on deposits – has also tended to narrow during the same period. Safe and efficient payment mechanism Another important function of a bank is to provide a means of payment. The Swedish payment system, which includes the bank giro service and the postal giro, is technically rather advanced, and has a reputation for efficiency. This means that payments are transacted quickly, securely and at low cost. Mortgage market In Sweden, mortgage loans are usually provided by specialist credit market companies known as mortgage credit institutions. The total volume of outstanding loans of these institutions amounted to SEK 1,200 billion at the end of 2002. For many years now, lending by mortgage credit institutions has exceeded the volume of bank lending in Sweden. The mortgage credit institutions provide credit primarily for residential property, but also for commercial and office buildings and municipalities. Mortgage loans are secured by collateral, normally in the form of a mortgage on the property. The lending consists of a first mortgage, which involves pledging the property for up to 70-80 percent of its value. Additional credit is then often provided in the form of a second mortgage by the bank that owns the mortgage institution or by another bank with which the institution co-operates. Mortgage institutions offer a wide range of credit facilities at variable or fixed interest rates. Internet banking   Swedish banks are among the most advanced in internet banking services. All major banks in Sweden offer online status on accounts and other assets, online payments, and the possibility to buy and sell units in funds and shares. Corporate customers have been able to bank via the internet for many years. At the end of 2009, there were a total of around 50, 00000 internet banking users and approximately 15million internet payments. Internet surveys show that customers are very pleased with the Bank’s online service. This was confirmed by IBM and Interbred, which ranked FSB as number one in Europe and number two in the World (Swedbank Annual Report, 2009). Monetary policy update The Swedish economy is performing well, and GDP grew by almost 7 per cent in the third quarter of this year, compared with the same quarter last year as the fig shown below. The strength of the Swedish economy is also reflected in the labour market statistics. The labour market has been recovering throughout 2010 and indicators point to a continuing rapid improvement. The world economy is expected to grow by a good 4 per cent a year in the coming years. Economic activity remains good in the emerging economies in Asia and Latin America. In both the United States and the Euro zone, economic prospects look slightly better in the short run than was forecast in the October Monetary Policy Report. At the same time, the global imbalances remain and concern over public finance in several countries has increased. Despite the relatively divided international outlook, the indicators for the Swedish economy point to continued strong growth in the coming period. GDP growth is expected to amount t o 5.5 per cent in 2010 and to over 4 per cent in 2011, and then to decline. The recovery has been relatively rapid and Sweden is also expected to experience higher growth than many other countries in 2011. As the graph below shows that resource utilisation is currently lower than normal, but is expected to be normal or slightly above normal towards the end of the forecast period. Underlying Inflation measured as the CPIF was 1.9 per cent in November. It is expected to fall at the end of 2011 and then rise again towards 2 per cent. Higher mortgage rates will lead to the CPI rising slightly faster than the CPIF and it is expected to exceed 2.5 per cent in 2013. In the longer run, when the repo rate stabilises, the two measures of Inflation will coincide. To stabilise Inflation close to the target of 2 per cent and avoid resource utilisation becoming too high, there is a need to gradually raise the repo rate towards more normal levels. The repo rate is therefore being raised to 1.25 per cent. The forecast for the repo rate remains largely unchanged in relation to the forecast in the October Monetary Policy Report. Environmental factors in Sweden banking Sweden is a democratic monarchy. It is the largest Scandinavia country with over 9 million inhabitants. Sweden has been known for its neutrality and policy of non-alignment with either NATO or the Warsaw Pact. It is a member of most international organizations (UN, UNESCO, WHO etc).  Sweden has been a member of the European Union since 1995 but decided not to join EMU. A referendum in 2003 rejected the euro by a decisive margin – against the advice of the government and the wishes of business. The Prime Minister stated it was unlikely there would be a new referendum before 2010. Key economic indicators for 2008 estimates (Source: Central Intelligence Agency Country Profiles) 69.6% of the economy is in the services sector, 28.9% industrial and 1.5% agriculture. Population: 9,045,389 GDP: USD 358.4 billion Per capita GDP: USD 39,600 Real GDP growth: 0.9% Unemployment: 6.2% Public debt/GDP: 36.5%    Cash Management Features Activity is highly automated with major activity inside the Bankgirot and Plusgirot systems. Rather than hold accounts in both and maintain liquidity in both, it is possible to hold accounts just at the Nordea group, into which the Plusgirot has been subsumed. The EUR has emerged as a parallel domestic currency for business, notwithstanding Sweden’s rejection in 2003 of EUR membership. The old E-RIX system that was connected to TARGET and used to settle domestic EUR trade has been abolished. EBA is now used to settle EUR transactions.  Group account (Balance netting) is the preferred Liquidity Management technique domestically, and can be used for both single and multi-currency. Zero balancing is also available domestically and is getting more common than earlier due to multinational corporate customer Payment infrastructure in Sweden   Most Swedish companies have a business account in a Swedish bank. The majority of domestic non-cash payments are affected through the two giro systems, PlusGirot and Bankgirot. PlusGirot  -: The PlusGiro system is a part of Nordea. Thus, Nordea is the only bank in Sweden that can provide a connection to both PlusGirot and Bankgirot in SEK or EUR, meaning an all-in-one account for all the payments regardless if they are routed through the PlusGiro or the Bankgiro system. Bankgiro  -: The Bankgiro system is operated by Bankgirocentralen AB (BGC), a bank-owned subcontractor of payment processing services. All banks in Sweden participate in the Bankgiro system. It functions as an automated clearing house (ACH). Payments can be made in SEK or EUR.   Payment Instruments The vast majority of activity clears electronically: there is a high degree of automation. This is supported by very high usage of internet for payment initiation. There is still a form of paper-based credit transfer but the clear growth is in electronic initiation.  This extends to electronic bill presentment, where the debtor can initiate a credit transfer in their electronic banking by clicking through form the bill itself.  In terms of volume, credit transfers and debit cards are the most used, whilst in terms of value it is credit transfers.  Sweden has a high density of ATMs and EFTPOS, and this is the part of the payments market that is growing most dynamically. 1) Cheques 2) Electronic payment ( The RTGS system in Sweden is operated by the Riksbank) 3)   Cards 4)   Internet banking These all are the factors in the Sweden banking environment which make the Sweden banking system much stronger than any other banking system. Sweden is capable of providing all the facilities to its consumers and its partners domestically and internationally and Sweden is having the biggest usage of internet banking amongst all other countries and more advance at this moment.   Future Aspects of Sweden The Riksbank’s financial stability works in 2011 was largely characterised by the financial crisis and its aftermath. After having stabilised in the winter of 2010/11, unease again increased in the financial market in springs 2010 as consequence of the state of the public finances of several countries in the southern Europe. The unease became acute in May in connection with the downgrading of the Greek government’s credit rating. The aftermath of the financial crisis is the extensive work continued of reforming national and international regulatory codes and improving supervision of the financial crisis. An important part of this work in Sweden is to clarify the Riksbank’s responsibility for financial stability. New international regulatory frame work A large part of the Riksbank’s stability work was focused during the year , as in 2010, on studying and influencing   the framing of the future financial regulatory framework of future financial regulatory framework and supervision .since Swedish banks and financial institution are governed by law framed at EU level, which in turn to a great extent are based on guideline drawn up by other international bodies, the Riksbank participated in continued discussions both at EU level and within the bank of international settlement (BIS). During the year a new regulatory framework for financial institution called Basel III was established. Increased cross-border work The financial crisis has shown that there are great differences in the legislation at national level. Because of these differences, during the crisis it was difficult to handle problem in banks that operates in several different countries. Consequently several international projects are in progress that, address how banks with cross border operations are to be dealt with (For Example, First Deputy Governor of the Riksbank Svantà © Oberg).   In 2010 the Riksbank also took part in the preparatory work ahead of the start-up of the new European system risk board (ESRB) in 2011. A coherent regulatory framework and cleaner division of roles between authorities in Sweden In view of the lessons learned from the financial crisis and the extensive regulatory work that is in progress in the international arena, the Riksbank believes that it is important to carry out a thorough overhaul of the financial regulatory framework in Sweden as well. The general Council of the riksbank and the executive board of the riksbank and the executive board of the Riksbank accordingly proposed in a joint submission to the Riksdag that one or several inquiries should be set up to review the regulatory framework in the financial sector. The Swedish banks’ resilience continued to improve in the second half of the year as a result of the economic recovery the situation of the Swedish bank continued to improve. The economic recovery had become stronger than previously expected. Consequently, the Swedish banks loans loss continue to fall and according to Riksbank forecast in the financial stability report in December they were lower than the Riksbank had expected in June.    References: Anonymous, (May 2010). Sweden: financial sector assessment program –detailed assessment of observer of standard and codes, international monetary fund Washington DC. Dec 2010, Monetary policy updates, SVERIGES RIKSBANK. Ekstrom , F., Johansson, E. (2011). The development of the Swedish banking industry during the implementation of Basel II Rai , S. (2007). Central Banking System. A bench marking study of India and Sweden. Sweden Banking Environment www.ibosassociation.com/en/countries/western/europe/sweden (Accessed on 07 April 2011).

Police and Affrimative Action Research Paper Example | Topics and Well Written Essays - 750 words

Police and Affrimative Action - Research Paper Example The main areas in the police selection process where affirmative action has had its effects include physical agility testing and use of written assessments. Today, people from the minority groups hold a significant number of positions in the police department. Affirmative action is a policy developed in United States in order to create guidelines to use either directly or indirectly in awarding jobs, promotions, and resources to persons from minority groups. Persons from minority groups who seek employment in the police force must prove their membership in a protected group for them to be employed. This move by the US government aimed at compensating people believed to be from minority groups for past discrimination. The main objective of the affirmative action includes ensuring that the number of women and racial minorities in the police department approximates the number of the majorities. The introduction of physical agility testing and written tests in the police selection process marked the beginning of reforms that were to be experienced in the police department. The use of physical agility testing used standards on height and weight at its inception. The process later adopted health based physical agility screening to end the inefficiencies of use of height and weight. The use of health based testing procedure incorporated gender based norms, which reduced gender based biases that occurred when physical agility testing was in place (COOP, 2005). Application of written tests was mainly concerned on the way minorities performed in the written tests. The use of written tests revealed that minorities had poor performances on police written selection tests compared to their majority counterparts. This appeared to be a form of racial discrimination and it discouraged the minorities from choosing policing as a career. Therefore, various concerned groups forwarded recommendations on the need to improve the use of written tests

Employee Motivation to Improve Productivity Essay

Employee Motivation to Improve Productivity - Essay Example Aspects listed as good or positive motivation that boost employees performance include, satisfaction as a contributor to an organization’s mission, job security, desire and room for career advancement, employees benefits and wages and enjoyment or passion for work (Buford 1990, p. 1). Employees not conversant with a firm’s mission and who sees no prospects of career advancement are less likely to perform. Those employees that are less remunerated were reported to perform below par compared to their motivated colleagues. They reported that, productivity suffers a setback when employees are not motivated to perform to their expectation. Highly motivated employees have been reported to be highly productive and efficient. They in turn become the key pillars of any successful organization. The output of a company is a direct reflection of the contribution and efforts of its staff, thus, weak products means less motivated staff and strong products mean efforts of a highly mot ivated and self driven group. Motivation of the employees therefore, becomes the foundation of success for any company in question (Harpaz 1990, p.75-93). In addition, another research carried out by Interpol Research Company established that lack of motivation diverts employee’s attention from task accomplishment. ... Therefore, indifference among employees has got a direct bearing on the productivity of a company (Kovach 1987, p.58-65). According to Henry Ford, quality in simple terms means doing what is right when nobody is observing. An employee having a burning desire to excel within him cannot be held back by any challenge that may come his way. Therefore, leaders who understand the importance of employee motivation create a favorable environment that ultimately supports motivation. Basics of motivation as explained by Buford (44-48), one of the founders of cognitive psychology includes ideas and impressions. He argued that impressions were the foundation of human life and this makes impression a key contributor to actions. He therefore recommended how to create impressions through a method called productivity messaging. This technique involves use of inspiring positive remarks to enhance motivating impressions. These impressions when developed enable one to adapt positive habits, instill exc ellence and lastly improve productivity. As quoted from Aristotle, â€Å"Excellence is an art, an art won through training and by habituation. Men do not act right because they posses virtue or excellence, but they posses them because they have acted rightly. What we are is what we repeatedly do. Therefore, excellence can never be an act but a habit. More often than not, the correlation existing between motivation levels of employees and productivity is often very clear. By outlining how employees contribution impact on the overall vision and mission of an organization, they feel motivated to be part of eventual success. Employees should also be assigned roles to play. Their

Cultures Essay Example | Topics and Well Written Essays - 3500 words

Cultures - Essay Example Therefore, subcultural art is more rigorous to dissent against certain aspects of the society what the subcultural people believed to be oppressive and tyrannical. The most effective but the non-violent forms that the subcultural people use to demonstrate against tyrannical entity in a society are art and music. Whereas the dominant cultural arts are confined to criticize any ailing social aspects in mild and insinuative metaphorical expressions, subcultural arts and music often are found to follow a more sarcastic way. The use of art to demonstrate and to dissent against the tyrannical social aspects was the most extensive in the post Second World War period. Indeed the rising subcultural demonstration was a response to the drastic socioeconomic and political changes in the countries that were primarily supposed to be induced by the drastic transitions in the global power structure and economy due to some epoch-making historical events such as the fall colonial power, the Second Wor d War, the Cold War and the economic depressions of the 1960s. Rapid urbanizations with the blessings of science and technology, the massive practice of the rationalistic view of human life, the decay of blind and rigorous religiosity, the massive awareness of man’s rights and roles in the political power especially in democracy, and the rise of the industrial working class gave birth to innumerous cultural and countercultural movements in the post Second World War period and especially in the 1960s. Whereas the traditional cultural art and literature were found to be preoccupied with the prospects of an elegant life based on the blessings of science and technology, the subcultural art and music primarily focused on the consequential negative impacts of the modernity-induced transformations in the society. Lack of a stable and established

The Brotherly Connection Of Sonny Blues English Literature Essay

The Brotherly Connection Of Sonny Blues English Literature Essay Both stories show the importance in having that brotherly connection and a desire to be accepted by the one you admire. In Sonnys Blues, it is established that all Sonny wants is for his brother to understand and accept his way of life. Even though the narrator does in fact care for his younger brother, Sonny, he sees it as more of a promise to his mother that I wont let nothing happen to Sonny (Baldwin 218), which gave the narrator more of an incentive to just watch Sonny rather than being there and listening to his brother, when he needed it most, ultimately severely hurting Sonny., Throughout the story Sonny cries out for his brothers attention and acceptance. In the midst of a significant conversation with one another Sonny blatantly says, I hear you. But you never hear anything I say (Baldwin 221) and which could be one of the narrators biggest mistakes. The narrator once gain ignores what Sonny is saying and starts explaining to Sonny how he will live while his brother is away at war. Experiencing the lack of his brothers affection evidently turned Sonny severely against his brother, and turned his attention to an environment where he knew hed be accepted, playing jazz with the good-time people (Baldwin 219). That choice was not made entirely by Sonny; it was formed by his experiences during childhood. Sonny plays music not only to express himself fully but also to replace the drugs that he is trying to escape from. Sonnys choice of music reflects his attitude towards life and his experiences, and if only his brother can take a moment to listen to that, instead of instantly judging Sonny, their relationship could have been a lot less deficient throughout the years. The need for acceptance between brothers is also portrayed in The Red Convertible, at the same time the reason for their separation is not as preventable as in Sonnys Blues. Unlike his brother Lyman, who was lucky when it came to numbers, Henry ws never lucky in the same way (Erdrich, 236) and was picked for the draft shortly after returning from their summer road trip. About three years had passed until theyd met again, only for Lyman to discover that Henry wasnt the same when he returned from the war. Frustrated and upset about what happened to Henry, Lyman desperately tried to find a way to bring back his old brotherly connection. Symbolic to their relaitonship, Lyman went out to the car and ran the piss right out of it (Erdrich 238) in hopes that it would bring back whatever was left of Henry. When Lyman intentionally damaged the car so that Henry would have to fix it, Henry understood what Lyman was trying to do for him. Rather than responding with anger or bitterness, he fixed the car so that Lyman would have it. Henry knew how lonesome the effect of war left himself, and Lyman also noticing just how different the war made him, they both slowly came to reality to the beginning of the end of their relationship. The brothers in Sonnys Blues and The Red Convertible both have a point in time where they grow apart and experience a major life changing occurrence. Despite Sonnys arrest and misfortune it takes the death of the narrators daughter to finally get a better understanding of his brother. It seems that the narrator could better understand Sonny now, and has decided to write to his brother. In The Red Convertible Lyman destroys the car as he views his and Henrys relationship. Henry understands what Lyman is trying to do for him, and shows his brother that he still cares. The capability to put their differences behind them and restore an old connection that was once so significant can be evident in ones want to finally change. Unfortunately some unexpected cases of events are bound to happen, that we either have no control over or as bad as it may seem, are better off. It is not until now tha tLyman realizes that Henry and he will never gain back that tight bond that they once shared. When Henry jumps into the water, in a strange way, he is showing Lyman that he is doing all he can to be the old Henry. You can dryly put it together that Lyman understands his brothers decision to end his life, in his actions following his brothers suicide. The sinking of the red convertible symbolizes the end of Henry and Lymans relationship and creates a very ironic end to what was once a very strong bond among two brothers. On the contrary, these two brothers had another chance to take up again that connection they once had. After finally beginning to understand Sonny for who he truly is, the narrator steps inside of Sonnys atmosphere, so to speak. Upon entering the Jazz club and meeting all of Sonnys acquaintances, the narrator is impressed and seems very fond of how well liked and appreciated his little brother is. The most important and influential person the narrator meets is Creole, upon meeting him the narrator says one of the most significant statements of the whole story. This is the point where the narrator finaly comes to a true appreciation about who Sonny truly is, not only as a person but for the true talent that he expresses in his music. Due to the hardships of separation and neglicence, both brothers understand the certainty of their relationships after drugs and neglecting are incorporated into the situation. Although both stories do not give the same opportunity to find a way to revive the old beat up relationship, both pairs of brothers finally realized the importance of being there for one another. The way the two brothers reuinte through addiciton, memories and strife make their bond seem stronger than ever.

Ursula K. LeGuins The Lathe of Heaven and Science Fiction and the Futu

Ursula K. LeGuin's The Lathe of Heaven and Science Fiction and the Future What will happen in a couple of days? a month ? a year? or twenty years from now? The answer is not known. Author Ursula K. LeGuin gives us the answers about the future from her point of view which can be seen through her article Science Fiction and the Future and her novel, The Lathe of Heaven. Ursula K. LeGuin believes people try to control the future they may have when in reality they have no control over the future. Every single day we see examples of people trying to control the future and see the situation fail every single time. Through Le Guins article Science Fiction and the Future, LeGuin uses examples to support her theory of not being able to control the future. First, she uses the Quechua speaking people to relate their perception of the future. The Quechua people view the future as in back of us. What does that mean? I feel that the Quechua people and LeGuins use of the Quechua as an example shows how each individual is ultimately without control. Each person can see what is ahead of them. Each person can see right in front of them consequences of actions ones have made. Each one can see who they currently have in their life. But, if you are looking straight ahead you have no idea what is behind you. Not being able to see anything is where LeGuin proves her theory. If you cant see something, how are you suppose to be able to change it? Many times in life, society as a whole likes to think of having knowledge of what the future may bring when actually the future is just predicted. I think that sometime s it is not good to try to predict the future for we never know if the prediction is really the best thing for us even though we would it... ... way Dr. Haber in The Lathe of Heaven does. Dr. Habers use of power misses the most vital point society needs: change. I prefer to go with the Quechua speaking peoples view of not being able to see your future but being able to make glimpses. I like to think of having obstacles come my way so that I in turn can become a better person. I also believe that challenges in life our good because that is when you see how strong your faith is. If there were no obstacles in the world and only what you wish for, the world is a place that I would not like to be found at. So as for now, and with the many obstacles I will have to face in the future, I will let the God that I believe in decide what my future will consist of. As far as Im concerned, I am safer with letting God be in control because I know he ultimately knows what in fact is the best for me and not my own desires.

General Banking Activities of Mercantile Bank Limited

Page 1 of 53 1. 0. Introduction Now a day present world especially the Asian countries are going through an economic recession. Though the Asian economic crisis began few years back and it is somehow tackled today but the 11 September incident aggravated the disorder in the economic infrastructure of our country. Our economy is much dependent on foreign aids. The World Trade Centre incident created a negative impact on our economy as the foreign aids to Bangladesh have been reduced a lot. Therefore the government is trying to deal the economic crisis by generating revenue internally.In this aspect the importance of the financial sector, particularly banking sector is emphasized. But the banking sector of our country is already overburdened with huge amount of classified loans. Government tries to improve the situation. Mercantile Bank Limited was incorporated in Bangladesh as a Public Limited Company with limited liability under the Bank Companies Act 1991on 20 May 1999 and commercia l operation on June 1999. The Bank went for public issue of shares on in 2003 and its shares are listed with Dhaka Stock Exchange and Chittagong Stock Exchange. 1. 1. Origin of the Report:This report has been prepared as a requirement of the internship program based upon the Mercantile Bank where my organization supervisor is Anjon Azad, senior executive officer, Dhanmondi Branch, Mercantile Bank Ltd. And my institution supervisor is Abdullah Mohammed Ibrahim Department of Business Administration, Northern University, Bangladesh. My institute supervisor duly approved the topic decided for doing the report. Since the BBA program is an integrated, practical and theoretical method of learning, the students of the program are required to have practical exposure in any kind of business organization in last term of this course.Page 2 of 53 1. 2. Background of the Report: Business world is becoming very much complex day by day. Without sufficient practical experience business become diffic ult and in some cases impossible. The whole world is moving because of Business relation. Business plays a very important role in developing economy of a country. So, in the business world practical experience is regarded as a media through home we have an acquaintance with the real world.As a BBA program is integrated theoretical and practical method of teaching students of this program are required to have practical exposure in own different major discipline in the presiding years of their courses. I was authorized to prepare a report on General Banking Activities of Mercantile Bank Limited, for partial fulfillment of my course requirement. 1. 3. Objective of the Report: This paper is prepared with a view to highlight my three months period banking experience through the analysis of products and services available at Mercantile Bank. The objectives of this report are: To get an overall idea about Mercantile Bank. ? Gather potential knowledge about general banking of MBL. ? To show available product and services. ? To analysis the unique features of MBL. ? To identify the strength, weakness, opportunity and threats for MBL. ? To suggest ways of improving the service quality that accommodates a rapidly growing customer volume. Page 3 of 53 1. 4. Methodology of the study Data collection: Source of data of this report can be divided into two categories: Primary source: The method of collecting primary data will be mostly limited to formal and informal interviewing.I have planned to interview top level (in-charge of the division), mid level managers to gain insights of their ways of doing business. I understand that they are important and busy people. Therefore my interview schedule will be subject to their availability. Secondary source: As for collecting secondary information. I will review any and all related publication available to me such as Banks annual report, brochures etc. Moreover. I will also use the internet to visit bank? s global website and other related web pages for any information related to my study. 1. 5. Scope of the reportI have worked as an internee in Mercantile Bank (Dhanmondi branch), which is one of the most successful banks in our country. When I was there I worked in different sections of this Bank. These were Account opening section, Collection & Clearing section, Cash section and accounts section. The main scope of this study is the findings regarding MBL? s products & services availability & techniques. Many aspects of the operation & product diversification along with the production technology of MBL could be adopted by our planners to design our banking sector into a real effective one.This report may act like a guide in revealing some of the important aspects of MBL. Page 4 of 53 1. 6. Limitation of the report ? Limitation of time was one of the most important factors that shortened the present study. Due to time limitation many aspects could not by discussed in the present study. ? Availability of critic al information is crucial to my analysis. Some of the information can be deemed too confidential by the management, especially the ones regarding corporate strategies, information on matrix system or credit scoring method and strategies they follow to hold its competitiveness in the market.Hence, access to that information will be restricted, which may limit the scope of my analysis. As I had more dependencies on the primary sources , so there might be some level of inaccuracy with those collected information through adequate verification and crosschecking was used to minimize the error level . Page 5 of 53 A bank is a financial institution that accepts deposits and channels those deposits into lending activities. Banks primarily provide financial services to customers while enriching investors. Government restrictions on financial activities by banks vary over time and location.Banks are important players in financial markets and offer services such as investment funds and loans. B anks borrow money by accepting funds deposited on current accounts, by accepting term deposits, and by issuing debt securities such as banknotes and bonds. Banks lend money by making advances to customers on current accounts, by making installment loans, and by investing in marketable debt securities and other forms of money lending. Banks provide almost all payment services, and a bank account is considered indispensable by most businesses, individuals and governments.Banks borrow most funds from households and non-financial businesses, and lend most funds to households and nonfinancial businesses. 2. 1 Background of Mercantile Bank Limited (MBL) Banking system occupies an important place in a nation? s economy. A banking institution is indispensable in a modern society. It plays pivotal role in the economic development of a country. Against the background of liberalization of economic policies in Bangladesh, Mercantile Bank is a well known Bank in our country and the one, believe in „service to client with efficiency?.Within a short period of its operation the bank has already gained a confidence in the minds of its clients. The success is primarily attributed to bold decisionmaking, efficient and cordial services, economic use of resources and introduction of new financial products and technologies . The continued endeavors of the Management and Staff of the Bank under prudent guidance and timely support of the Board of Directors have substantially contributed to success of the Bank. Mercantile Bank Ltd. s committed to provide high quality services to its constituents through different financial products and profitable utilization of fund and contribute to the growth of GDP of the country by financing trade and commerce, helping industrialization, boosting export, creating employment opportunities for the educated youth and encouraging micro-credit leading to poverty alleviation and improving the quality of life of the people and thereby contributing to the overall socio-economic development of the country. During this short span of time the MBL has been successful to position itself as a progressive and dynamic financial institution in the ountry. The MBL has been widely acclaimed by the business community, from small entrepreneurs to large traders and industrial conglomerates, including the top rated corporate borrowers for forwarding-looking business outlook and innovative financing Page 6 of 53 solutions. Thus within this very short period of time it has been able to create an image for itself and has earned significant reputation in the country? s Banking Sector as a bank with vision 2. 2 Vision: â€Å"Would make finest corporate citizen† 2. 3 Mission Will become most caring, focused for equitable growth based on diversified deployment of resources, and nevertheless would remain healthy and gainfully profitable bank. 2. 4 Objectives . Strategic Objectives To achieve positive Economic Value Added (EVA) each year. To b e market leader in product innovation. To be one of the top three financial institutions in Bangladesh in terms of cost efficiency. To be one of the top five financial institutions in Bangladesh in terms of market share in all significant market segments we serve. . Financial Objectives To achieve a return on shareholders? equity of 20% or more, on average.Core Values For customers: ? Providing with caring services by being innovative in the development of new banking products and services. For Shareholders: ? Maximizing wealth of the bank. For the employees: ? Respecting worth and dignity of individual employees devoting their earnings for the progress of the bank. Page 7 of 53 2. 5 Mercantile Bank at a Glance: Page 8 of 53 2. 6 Milestones in the development of the organization Page 9 of 53 2. 7 Management Structure of MBL The bank is proud to have exemplified the true concept as „Banglar Bank?. The Bank launched several financial products and services since its inception.Amo ng them Page 10 of 53 3. 0 Overview of Dhanmondi Branch, of MBL. Mercantile Bank Ltd. Dhanmondi Branch started its journey since 1999. It is the 2nd branch from the establishment. This branch is the second largest branch also. This branch is situated in Dhanmondi, Road number 27, House name- Sima Blossoms, 1st floor. Recently this branch shifted to this new office premises for providing better services to the customers. This branch is an authorized dealer of foreign exchange trade. The branch In-Charge is an Executive Vice President (EVP). Dhanmondi Branch is situated in a prime location of Dhanmondi area.This is a busy and important area of Dhaka city. Mercantile Bank Dhanmondi Branch has a good reputation through the customers of Dhanmondi and some other nearest areas. The total number of accounts and other deposits schemes are increasing day by day. Customers are very satisfied with the services of this branch. As a result this branch has become an icon branch of this area. Merca ntile Bank Dhanmondi Branch is working for strengthen the economy of the country. 3. 1 Departments of Dhanmondi Branch: Mercantile Bank Dhanmondi Branch has three main departments and it has some other sub departments also. A.General Banking Department i. Account opening ii. Clearing iii. Cash iv. Card division etc. v. FDR B. Credit Department C. Foreign Exchange Department Page 11 of 53 3. 2 MBL Dhanmondi Branch Hierarchy: Figure: MBL Dhanmondi Branch Hierarchy. At branch level all the decisions are taken by the branch manager. But rules and regulations are set at the Head Office. Branch manager has supreme power to final disbursement of the facility to the customer. Assistant vice president coordinates all the function of the branch as Manager-Operation. Executive Vice President (Branch) Manger (Branch)Manger )))))))))))Manager)Vice President (Manager) Operation Assistant Vice President First Assistant Vice President Principal Officer Senior Executive Officer Executive Officer Pro bationary Officer Assistant Officer Page 12 of 53 Figure: Depicts departments of the MBL MERCANTILE BANK LIMITED DHANMONDI BRANCH LIST OF EXECUTIVES & OFFICERS Total Number of Executives & Officers 47. SL. NO DESIGNATION NUMBER OF OFFICERS 01 Executive vice precedent(EVP) 01 02 Vice precedent (VP) 01 03 First vice precedent (FVP) 01 04 Assistant vice Precedent (AVP) 02 05 First assistant vice precedent (FAVP) 05 06 Principal officer (PO) 03 7 Senior executive officer (SEO) 05 08 Executive officer (EO) 07 09 Probationary officer (Prob. Off) 02 10 Officer (OFF) 08 11 Assistant officer (AO) 07 12 Trane assistant officer (TAO) 05 Page 13 of 53 Dhanmondi Branch Sima Blossom House No. 390 (Old), 03 (New) Road No. 27 (Old), 16 (New) Dhanmondi R/A, Dhaka -1209 Phone : 9130500, 9142691 Mobile : 01755-500192 Fax : 88-02-8126768 HOB: Syed Ahmadul Karim, EVP 3. 3 Yearly profit performance of Dhanmondi Branch: ( BDT in million ) 2009 2010 2011 102. 91 123. 54 138. 89 Table – 17: Profit of Dhanmondi branch Fig – 10:Profit of Dhanmondi branchInterpretation : The figure shows that the profit of the Dhanmondi branch in year 2009 is 102. 91 which increases at a higher rate in 2010 is 123. 54 and we follow on graph 2011 is profit 138. 89 million. Page 14 of 53 4. 0 Internship duties and responsibilities As partial requirement of BBA Program I get attached Mercantile Bank Ltd (MBL). To complete my internship program and it? s really a great opportunity for me to acquire practical knowledge and experiences from such a renowned bank. My internship period started at 1st March to 31 May 2012 in Bank ( Dhanmondi Branch).In this time it was very important for me where practical experience gathered. Those 3 months of Internship program I have learned about general banking and especially emphasis on loan & advances on MBL (Dhanmondi Branch) 4. 1 Nature of the job The 3 months of my internship program I was required to learn various types of banking tasks, which assigned by the officers of different department. In this period I am working with all departments but in a major portion of time I spend in general banking departments . Reception is the department in which the first interaction between the customer and the bank takes place.Since the first impression is the long lasting impression, the quality, customization and response time of this department is very important. Different types of activities are conducted here. My daily working hour started at 10:00am as banking hour started and ends normally 6:00pm or more. My daily task was as follows: ? Opening new accounts ? Issuing pay-order, ? Deliver ATM card, ? Issuance & Activation of ATM card, ? Providing Deposit book 4. 2 Opening new accounts: The relationship between the bank and its customer starts with opening an account. There are different types of accounts considering different customer types and requirements.Savings account Current account Short Term Deposit (STD) account Fixed Deposit Recei pt (FDR) account The following formalities must be completed by the customer of MTBL. ? Application on the prescribed form. Page 15 of 53 ? Furnishing photograph. ? Introduction by an account holder ? Transaction profile form ? KYC form ? Putting specimen signatures in the specimen card. ? Mandate if necessary. After fulfilling the above formalities, SJIBL provides customers a pay in slip book and cheque book. 4. 3 Issuing pay-order: Pay order is always account payable.At first, the applicant fill up the form than pays the amount of a Pay Order. At the same time, PO is used to send money within the clearing area only. When it will be posted than write in Pay Order Block correctly. 4. 4 Deliver ATM card: When issued a ATM card than inform the customer by phone call for receiving his/her ATM card with Pin no. 4. 5 Issuance & Activation of ATM card: When an applicant applies for an ATM card then it must be issued to ATM department. After issuing card when will it receive then after 24 hours it will be active. 4. 6 Providing Deposit book: A deposit slip is needed to deposit money in an account.The customer service department provides deposit slip to the customer. 4. 7 Analysis of Data used in the office A bank has different types of statements where I analyzed some of the documents like list of statements of general banking division; Statement of General Banking Division: These is one kind of statement, which must be produced from the general banking division on a regular basis such as daily position statement, statement of affaire, income tax on Page 16 of 53 profit, VAT on banking service, VAT on LC etc. these statements are generally produced on daily, monthly, weekly basis 4. 8 Learning pointsDuring my 3 months internship program I have learned different kinds of things which are as follows; 4. 9 New account opening system: There are different types of accounts considering different customer types and requirements. Savings A/C, Current A/C, Fixed Deposit (FDR) , STD A/C. Being fulfilled the above requirements; a new account is opened through the software â€Å"Flora†. An ID is created for the account holder (In case of Individual? s account or Organization? s), or one ID each for each of a joint account. One person/organization can have only one ID using which he/it can have several accounts.When created Customer ID then add amount of deposit, if it is current or saving then the introducer? s information also necessary. When giving all information properly then this record will be saved on software â€Å"Flora† and a account serial number will be given 4. 10 Issue of new check book: Issues of check book have several steps. When a account is open then account holder receive a thanks letter. Then we verify his/her signature and issue a check book but its deferent criteria for a old account holder. He/she just give a requisition for a new check book if previous book is finished. . 11 ATM card: I also learned about how to a ATM card issue and how to active. First I prepare ATM form then verified the signature. After verification I send it to IT department for issuance. After issue ATM card I just send a activation letter on IT department after 24 hours then it will be active. Page 17 of 53 4. 12 Pay order In a pay order first the form should be fill up where it issued, amount of money, the name of client. After that the vat and commission will included. When received cash then the pay order block prepared where in front of the page in block letter â€Å" NOT OVER .TK ONLY† was written. 4. 13 KYC form competition KYC stands for Know Your Customers. In that form the clients full information? s are given like earning source, which documents they submitted for their identification, amount of money deposited/withdraw in a month. 4. 14 Besides of these I have learned the following things ? During my internship in MTBL, I have learned how to maintain discipline. ? During my internship period, I found every body follow strict timeout. Every employee enter the office at right time, or before the right time and also leave office at due time.Nobody can leave office at least 6. 30pm. Every works perform in time. ? I have learned how to handle the customers in an efficient way and make a good relationship for office purpose. Page 18 of 53 5. 0 General Banking of mercantile Bank limited at Dhanmondi Branch General Banking is the heart of banking business. This is the primary and important department of a branch. Though it is a very complex process but the officers of Dhanmondi Branch? s are provides excellent service. For this the customers of this branch are very satisfied for operating their account in this branch.Activities of General Banking Department In Dhanmondi Branch General Banking consists: ? Account Opening Section ? Deposit section ? Remittance Section Cash Section ? Clearing Section ? Accounts Section ? Check Book Issue Section ? Locker Section 5. 1 Account Opening Section Acco unt opening is the gateway for clients to enter into business with bank. It is the foundation if banker customer relationship. By open account bank collect deposit form individual. And deposit is the lifeblood of Banking Business. Various rule and regulation Page 19 of 53 are maintained for open an account.A customer can open different types of deposit account through this section. Such as, 1. Demand Deposit Account a) Current Deposit Account (CD A/C) b) Savings Banks Account (SB A/C) 5. 1. 1 Current Deposit Account (CD A/C) While opening Current Deposit (CD) account, Branch shall follow detail procedures including KYC (Know Your Customer) as stated under â€Å"General Procedure for opening Bank Account† Balance in Current Deposit Accounts is payable on demand and thus the A/C holder is allowed to deposit and withdraw any sun of money from his / her/ their account any time within transaction hours.No interest is paid in Current Deposit Account. Persons / Concerns Eligible for Opening Current Deposit Account (CD A/C) Current Deposit Account is suitable for business transactions because of no restriction on withdrawal either in amount or frequency. Branch may open a Current Deposit Account in the name of: o Individuals o Two or more persons jointly o Sole Proprietorship o Partnership Firms o Limited Companies (Both Public and Privet) o Societies / Clubs / Associations o Govt. / Semi Govt. Offices / Corporations o Others ? Introduction of Current Deposit AccountBank, for opening of new CD account may accept introduction from another CD / STD / SB account holder having prolonged relationship with the bank and track of satisfactory transactions. Introduction by a reputed person of the locality is also acceptable. ? Initial and Minimum Deposit for Current Deposit Account Page 20 of 53 New Current Deposit Account is to be opened minimum deposit of BDT 5,000 in Urban Branch and BDT 2,000 in Rural Branch, which will be treated as minimum balance in respective ac count and balance should preferably be maintained always.Branch shall recover Commitment Fees @ BDT 500 from CD A/C twice a year, provided it does not run below the minimum balance at any time for any reason whatsoever. a) Savings Bank Account (SB A/C) This account has been designed and developed for individual savers and as such it is not usually suitable for business concerns as there are restriction of withdrawal in both amount and frequency. Savings Account may be opened in the name of: Individual Two or more individual (joint) who are not partners Clubs / Societies / Association / non-profit organization.Introduction: Savings A/C may be introduced by a running CD / STD / SB Account holder, who have sufficient balance and satisfactory transaction in the accounts. Banks Officials may introduce SB Accounts mentioning their power of Attorney (PA) provided they know the person very well. The branch, while opening a savings A/C, shall follow derail procedure including KYC formalities embodied in the â€Å"General Procedure for opening Bank Account† 5. 1. 2 Initial Deposit: For savings Bank account in Urban Areas is BDT 1,000 and in Rural Areas is BDT 500. InterestIn savings A/C shall be paid on daily product basis but no interest in savings account is payable for the month if balance in the account falls below BDT 10,000 on any day during the month. Besides above, interest shall not be paid in SB A/C for the particular month, when withdrawal in account is more then twice in a week or amount withdrawn in a single cheque exceeds 25% of balance of the account. 5. 1. 3 Time Deposit Account a) Short Term Deposit (STD) b) Fixed Deposit Reset (FDR) c) Scheme Deposit Accounts Page 21 of 53 Double Benefit Deposit Scheme (DBDS) Family Maintenance Deposit (FMD) Monthly Savings Scheme (MSS)Quarterly Benefit Deposit Scheme 1. 5 Times Benefit Deposit Scheme Advance Benefit Deposit Scheme (ABDS) N: B: Savings Banks Account (SB A/C) is also taking a time deposit account . a) Short term Deposit (STD) A/C STD A/C is middle in CD & SB A/C. By this, Account holder can make transaction in his / her wish as a current account but he or she gets some interest. The rate of interest is 5% per annual. This interest is paid on daily basis. Initial deposit for opening STD A/C is BDT 50,000. In STD A/C maintained average balance 1 lac. If it is not maintained in any month of the year then no interest is provide in this month of this year. ) Fixed Deposit Rate (FDR) Opening FDR A/C: Bank opens FDR who is Bangladeshi Citizen. And the minimum amount is BDT 10,000. Bank provides a FDR form, Customer need to fill up this form properly. Than the in charge officer chick the form properly, main things is Date and Amount, Maturity Date, Interest Rate, Source of Fund, Customer Signature and one copy passport size photograph of both account holder and nominee etc. Interest rate Maturity Interest Rate 12 Month and Above 11. 50 % 6 Month 11. 50 % 3 Month 9. 50 % Page 22 of 5 3 Page 23 of 53 5. 2 Rules of Opening an AccountNow-a-days under the strict monitoring of Bangladesh Bank, there are several criteria that a client must fulfill as he/she/an organization wishes to open an account. The basic criteria are discussed below: ? Account Opening Form (AOF) duly filled & signed ? Signature cards properly signed ? Applicant introduced by an authorized person such as account holder or employee of MTBL or by a respectable person acceptable to the bank ? Two copies of passport sized photographs which are attested by the introducer ? Name of nominee written and photograph of the nominee(s) attested by the applicant Photocopy of passport (attested) or photocopy of National ID card or letter of introduction by the employer or certificate issued by chairman of Union Parishad or Ward commissioner ? TIN (if available) ? Customer transaction profile form properly filled in and signed. ? Apart from proof of identify branch must also obtain proof address to confirm if cu stomers address is genuine. Although this verification partly done through â€Å"Thanks Letter†. ? KYC profile form (properly filled in, signed and approved) for high net worth customers falling under the following criteria: ) New customers whose initial deposit is more than Tk. 50. 00 lac (initial means within one month of A/C opening) ii) Existing customers whose total AUM (Asset under Management) grow to more than Tk. 50 lack for three consecutive months. 5. 2. 1 In The Name of Individual The client has to fill up an account opening form. Terms and conditions are printed on the back of the form. The form contains the declaration clause, special instructions etc. two copies of passport size photograph duly attested by the introducer are affixed with the form. Page 24 of 53 5. 2. In Joint Name In this type, the formality is same as individual account, but in the special instruction clause, either or „survivor? or „former or survivor? clause is marked. 5. 2. 3 Pro prietorship In addition the customer has to submit the valid Trade License and Tax Paying Identification Number (TIN) along with the application. 5. 2. 4 Partnership In case of partnership account, the bank asks for, ? A copy of the partnership agreement (Partnership Deed) ? A letter signed by all the partners containing the following particulars. ? The name and addresses of all partners The nature of the firm? s business ? The name of the partner authorized to operate the account in the name of the firm, including the authority to draw, endorse and accepting the bills and mortgage and sell the properties belonging to the firm. 5. 2. 5 Limited Company On having the desire to open an account from a limited company, an MTBL Bank Officer asks for the following documents: ? Registration Certificate from the Registrar of Joint Stock of Companies ? Certificate of Incorporation ? Certificate of Commencement of Business ? Memorandum of Association ? Articles of Association Copies of Annual Accounts ? Copies of the Board? s resolution, which contains a). The name of the persons who have been authorized to operate the bank account on behalf of the company. b). The name of the persons who are authorized to execute documents with the bank on company? s behalf. 5. 2. 6 Societies, Clubs and Associations In case of these sorts of accounts MTBL requires the following documents: ? Registration Certificate under the Societies Registration Act, 1962 ? Copies of Memorandum, Articles of Association ? Resolution of the Managing Committee. Page 25 of 53 Power of Attorney to Borrow 5. 2. 7 Non-Government Organization (NGO) The account opening procedure is same but in exception is that the Registration Certificate from the Social Welfare Department of Government must be enclosed with the application. 5. 3 Closing Bank Account: Customers may request the branch to close his or her account at any time. Again, the bank or the branch without such request may, by force, close the account of its customer on legitimate grounds procedure for closing accounts in such cases are as under: A. Closing of bank account at customers request:On receipt of customers written application for closing his or her account, authorized official shall (i) ascertain its genuineness through verification of signature on the letter of request (ii) obtain approval of head of branch or manager operation to this affect in collect are unused check leaf from the accountholder to destroy (iv) realize specify amount of closing charge and government duty and other dues from the account The branch, however before closing any account shall up to date interest at prevailing rate in the account of the customer after recovering his or her charges with the bank or govt.B. Forced Closing of Bank Account: Branch at its discretion can closed any account office customer if it is not operated as per banks norm. in such situation, it shall serve a written notice under signature of head of the branch and manager o peration to the customer which request tio closed the account within specified time. If the customer does not turn up in the time the branch shall close the account and send him or her a payment order with balance amount of his or her account by registered mail under a covering letter signed by head of the branch. 5. 4 Payment Order (PO):A Pay Order, similar to a banker's cheque is also payable locally, the only difference is that in case of a pay order, the bank is directing the payee bank to pay the amount mentioned on the pay order to the person/organization so mentioned or his order, i. e. any other person/organization. Both pay orders and demand drafts are used by individuals to make transfer payments from one bank account to another. The main difference between the two Page 26 of 53 is that while a demand draft is a written order directing the payment to be made to a third party outside your city, a pay order is drawn for the third party within your city. . 4. 1 Issue of pay O rder: For issuing pay order branch shall receive from applicant i) Prescribed application form duly filled in and signed and (ii) required amount of cash /cheque. on receipt of above ,branch shall issue PO in the name of the person or organization specified in the application form amount of PO is to be written further on middle top of pay order ship in block figure in addition to writing of the amount in words and figure in the space provided for on the instrument Branch shall create the following entries while issuing pay order against cash or claque or both Debt cash or purchaser account with claque ? Credit bills payable pay order issue ? Credit income account – commission ? Credit vat on banking service 5. 5 Issue of Cheque Book: While issue 1st cheque book to a new customer, branch shall use prescribe fresh printed cheque requesting from properly fill in and signed by the account holder or authorized name and signature. And make sure that no document or information is pe nding. While bank issuing a cheque book shall observe required formalities in three areas as under: Area 1- (In cheque requisition slip or application) A.Verify signature and particular appearing on the application for requisition B. Put his or her initial makes to the signature of the account holder as a prove of verification C. Note down series number of new cheque book in the specific space Area 2- (In cheque book) A. Take out a new cheque book from running stock. B. Make sure that all leaf, including requisition slip inserted within the book are intact Page 27 of 53 C. Write down the title of account and account number on the cover page, requisition slip and account number on the cheque leaf D. Affix seal with name of the branch on each leaf of the cheque books.E. Put initial on given space at right hand top corner of each cheque leaf Area 3- (In cheque issue register) A. Enter name of the account holder, account number & series number of the particular cheque book in the specif ied space B. Put his or her initial in relevant column of requisition from to authenticate the entries After completion of all the above formalities authorized official of the branch shall submit the cheque book together with cheque requisition slip as well as the cheque issue register duly prepared and failed in to the head of the branch manager for further verification and authentication. . 6 Locker Facilities: MBL locker service allows the customers to keep their valuable in a safe and secure place and access their at customer? s convenient times. These strong and heat resistant steel lockers lodged in reinforced concrete steel vault, round the clock security guards, sophisticated anti- burglary alarm system provide maximum protection to the valuables of customers. The service charge is yearly Tk. 1500. Condition: ? An application form must be filled up for gate locker. ? Applicant must have a saving Account. ? 2 copies of PP size photographs of the Applicant. 1 copy of PP size p hotographs of nominee. ? Yearly charge must be paid in advance. ? Security money is refundable at the time of closing. Page 28 of 53 5. 7 Cash & Computer Section: The cash section of MBL deals with all types of negotiable instruments, cash and other instruments and treated as a sensitive section of the bank. It includes the vault, which is used as the store of cash, instruments. If the cash stock goes beyond this limit, the excess cash is then transferred to Bangladesh Bank. Keys to the room are kept under control of cash officer and branch in charge.The amount of opening cash balance is entered into a register. After whole days’ transaction, the surplus money remains in the cash counter is put back in the vault and known as the closing balance. Money is received and paid in this section. Functions of this Section are: ? Receiving cash ? Paying cash ? Issuing vouchers ? Making Proper entries in the ledgers 5. 7. 1 Cash Receipt: ? At first the depositors fill up the Deposit in Slip. There are two types of deposit in slip in this branch. One for saving account and another for current account. ? After filling the required deposit in slip, depositor deposits the money. Officers at the cash counter receives the money, count it, enter the amount of money in the scroll register kept at the counter, seal the deposit in slip and sign on it with date. ? Then this slip is passed to another officer who enters the scroll number given by the cash counter in his/her register along with the amount of the money, sign the slip and keep the banks’ part of the slip. Other part is given to the depositor. ? All deposits of saving account are maintained by one officer and other accounts by another officer. Page 29 of 53 5. 7. 2 Cash Payment: First of the entire client comes to the counter with the check and give it to the officer in charge there. The officer checks whether there are two signatures on the back of the cheque and checks his balance in the computer. After that the officer will give it to the cash in charge. ? Then the cash in charge verifies the signature from the signature card and permits the officer in computer to debit the client’s account by giving posting. A posted seal with teller number is given ? Then the cheque is given to the teller person and he after checking everything asks the drawer to give another signature on the back of the cheque. If the signature matches with the one given previously then the teller will make payment keeping the paying cheque with him while writing the denomination on the back of the cheque. ? If the instrument is free of all kind of error the respected officer will ask the bearer to sign on the back of it. ? He will then put his/her initial beside the bearers’ signature. S/he will also sign it on its face, will write down the amount by red pen and will put on a scroll number from his/her scroll register. ? Then the cheque will be sent to the cash counter. At the cash counter bearer will be asked again to sign on the back of the instrument. The cash officer will then enter the scroll number in his/her register and will pay the money to the bearer. ? At the end of the day these scroll numbers of the registers will be compared to ensure the correctness of the entries. Page 30 of 53 5. 8 Clearing Section When a customer of Mercantile Bank Limited presents an instrument drawn on other bank for collection, the instrument is collected through clearing house of Bangladesh Bank. Mercantile Bank Limited, Local Office takes part in the clearing function on behalf of fifteen branches of Mercantile Bank Limited; functioning inside or outside of Dhaka city.The instruments are sent to those banks through clearing arrangement. Every day two houses are arranged; one in the morning and another in the evening. The evening house is known as return house. Everyday instruments drawn on different banks are sent to the clearing section of Local Office from those fifteen branches. Th e function of the clearing department can be divided into two parts. ? Inward Clearing ? Outward Clearing 5. 9 Bills Section Customers of Mercantile Bank Limited, Local Office submit many instruments in the bills section for collection. Bills section plays a vital role in collecting these bills.The bills submitted for collection can be divided into two categories. 5. 10 FDR & BCD section These are deposits, which are made with the bank for a fixed period specified in advance. The bank needs not to maintain cash reserve against these deposits and therefore, bank gives high rate of interest on such deposits. A FDR is issued to the depositor acknowledging receipt of the sum of money mentioned therein. It also contains the rate of interest and the date on which the deposit will fall due for payment. Page 31 of 53 5. 11 Procedure of Opening Fixed Deposit Account:Before opening a Fixed Deposit Account a customer has to fill up an application form which contains the followings: a) Amount i n figures b) Beneficiary’s name and address c) Period d) Rate of interest e) Date of issue f) Date of maturity g) How the account will be operated ( singly or jointly) h) Signature(s) i) F. D. R. no. j) Special instructions (if any) After fulfilling the above information and depositing the amount, FDR account is opened and a FDR receipt is issued and it is recorded in the FDR Register which contains the following information: a) FDR account no. b) FDR (Fixed Deposit Receipt) no. c) Name of the FDR holder with address ) Maturity period e) Maturity date f) Interest rate 5. 12 Payment of Interest: In case of Fixed Deposit Account the bank does not have to maintain a cash reserve. So Mercantile Bank Limited offers a high interest rate in Fixed Deposit accounts. It is usually paid on maturity of the fixed deposit. NCCBL calculates interest at each maturity date and provision is made on that â€Å"Miscellaneous creditor expenditure payable accounts† is debited for the accrue d interest. Page 32 of 53 5. 13 Interest Rate Rate of Interest varies depending on the period of maturity date. Duration Rate of Interest 3 months 9. 00-9. 25% 6 months 9. 5-9. 50% 12 months 9. 75-10. 50% 24 months 10. 25-11. 25% 36 months 10. 75-11. 50% Table 4: Interest Rate of MBL 5. 14 Renewal of FDR: The FDR becomes automatically renewed for like periods and amounts, unless this are withdrawn by the depositor or, the bank notifies the depositor in writing at least 15 days in advance of the original Or, any renewed maturity date (s) of its desire to terminate the account or change any term and condition of the account. Page 33 of 53 6. 1 Customer Satisfaction Level of MBL Dhanmondi Branch During the Internship I worked in general banking activities of Mercantile Bank Ltd.And learned about the process of opening bank account, and different types of process. When I worked in general banking desk I was also placed in customer relation desk. By working in customer relations desk I o bserved that there was lack of services they provide to customers. That? s why customers are not fully satisfied. So I developed a questionnaire to measure the service quality and customer satisfaction of MBL. In this I have used primary data to analysis level of customer satisfaction on MBL. I collected data from survey through questionnaire; 30 respondents participated in this survey.After collecting data I used SPSS software to get an output which represents the level of customer satisfaction of MBL Dhanmondi Branch. 6. 2 Mercantile Bank uses Modern Equipment. Figure no. 6. 1. 1 This figure shows that the neutral response of the customer is 14. On the other hand the agree respondent is 11 and disagree respondent is 5. Most of the clients represent their opinion neutral. So MBL Dhanmondi Branch should increase their technology based services for customers. Page 34 of 53 6. 3 MBL provides services which is not provided by other bank Figure no. 6. 1. 2In this above figure, most of t he respondents represent their opinion neutral statement. So MBL should improve their service to satisfy customer needs and demands. Page 35 of 53 6. 4 MBL has friendly environment Figure no. 6. 1. 3 This figure shows that the neutral response of the customer is 10. On the other hand the agree respondent is 14 and disagree respondent is 4 and strongly agree respondent is 2. most of the respondents represent agree with this statement. So the customers are satisfied with the environment of Dhanmondi Branch of MBL. Page 36 of 53 6. 5 Customer of MBL feels secure transaction. Figure no. . 1. 4 In this above figure, most of the respondents represent agreed with this statement. So the customer feels secure transaction with Dhanmondi branch. Page 37 of 53 6. 6 MBL provides prompt service to customer. Figure no. 6. 1. 5 This figure shows that the neutral response of the customer is 12. On the other hand the agree respondent is 1 and disagree respondent is 17. Most of the respondents represe nt disagree with this statement. So the customers are not satisfied with the promptness of employee at Dhanmondi Branch of MBL. Page 38 of 53 6. 7 Employees of MBL show sincerity when customers face problem.Figure no. 6. 1. 6 In this above figure, most of the respondents represent disagree with this statement. So, Employees of MBL should increase their sincerity. Page 39 of 53 6. 8 Are you satisfied with the service of MBL? Figure no. 6. 1. 7 In this above figure, most of the respondents represent their opinion neutral statement. So MBL should improve their services to satisfy customer needs and demands. Page 40 of 53 6. 9 Employees of MBL show equal importance to every customer. Figure no. 6. 1. 8 In this above figure, most of the respondents represent their opinion neutral statement.So Employees of MBL should give priority equally to every customer. Page 41 of 53 6. 10 The process of getting service is easy. The procees of getting service is easy disagree nutral agree Frequency 20 10 0 16 5 9 Figure no. 6. 1. 9 This figure shows that the neutral response of the customer is 5. On the other hand the agree respondent is 16 and disagree respondent is 9. most of the respondents represent agree with this statement. So the customers are satisfied with the service delivery of Dhanmondi Branch of MBL. Page 42 of 53 6. 11 Employees of MBL understand specific needs of customer. Figure no. 6. 1. 10In this above figure, most of the respondents represent neutral with this statement. So, employees of MBL should give extra emphasis to understand customer needs. Page 43 of 53 6. 12 Are you totally satisfied with the quality of service of MBL? Figure no. 6. 1. 11 In this above figure, most of the respondents represent neutral with this statement. So employees of MBL should increase their service quality. The 16 number of question show that most of the customer choose MBL for its higher interest rate and branching confinement place Most of the respondent were female the age di stance between them is 20 -34 Page 44 of 53SWOT Analysis: Condition of scheme through SWOT Analysis: Manager should consider several factors when assessing an organizations SWOT analysis presented by extensive competitive environments. Once the strengths, weakness, opportunities and threats have been identified, the management team is then in a position to complete the SWOT analysis by drawing a conclusion about the attractiveness (or unattractiveness) of the organization? s current situation and the need for strategic action. Strengths: ? The customer can draw whole amount of money at a time. ? Terms and conditions are comparatively low. Huge demand from the customer side. ? In case of loan, the interest is comparatively low. ? On-line banking facilities. ? Provides highest interest rate Strong and experienced for level management. ? They have strong reputation in the market. That means they have a brand image. ? MBL has already achieved a goodwill among the clients that? s helps i t to retain valuable clients. Page 45 of 53 Weaknesses: ? MTBL has lack of ATM booth. ? Credit proposal evaluation process lengthy. ? Sometimes untrained employee operates the banking activities. ? No substantive use of annual confidential report to reward or to punish Employee.Hence employee becomes in efficient. ? Some untrained employee operates the banking activities. ? The web site of MBL is not more organized, for that some latest data we cannot collect from the web site. ? The relationship between employees is not very satisfied. But it is very essential for an organization. Opportunities: ? Regulatory environment favoring private sector development ? Wide banking network ? The bank provides the better customer service. ? MBL can use this opportunity to train their employees in specific area ? Low service change and commission than other Bank. To expand the branch Network overall the country. Threats: ? Increased competition in the market for public deposit ? Bangladesh bank sometimes requires private commercial banks to be abide by such rules and regulation which is not suitable every commercial bank. ? Political instability may hamper the environment of the business society. ? Borrowers are having the tendency to be the defaulter. ? Competitors are arising day-by-day. Page 46 of 53 7. 1 Conclusion: From my practical experience, I have reached a concrete conclusion on Mercantile Bank Limited Dhanmondi Branch in a very confident way.I believe that my realization will be in harmony with most of the banking thinkers. It is quite evident that to build up an effective and efficient banking system to the highest desire level computerized transaction is must. The performance of a Banks today competitive business is important. Just few years ago the number of bank was very small. So the competition was not a strong as its today. Things have changed with the emergence of many new banks now the Customers have option to take the one that the best so the current b anking business scenario is simply highly competitive.The performance of Mercantile Bank Limited during the Last twelve years has proved that with strong desire and will power one achieve whatever target he may have. Almost all the leading banks in our country have various Extra facilities in offer for the customers in comparison with other Banks but MBL has succeed in achieving more customer than other competitors. This has been possible only because of strong customer relation and excellent customer service . For Bank general banking is hearts . MBL has emerged as the pioneer of playing key role in the country. Page 47 of 53 7. 2 Recommendation:The Mercantile Bank Limited has achieved success in all sectors and ended up with the highest ever-operating profit, which is much higher than that of preceding year. The profound achievement has been possible because of the able leadership, dedicated and committed service provided by all levels of management and stuff and above all the tru st and confidence that our valued client had reposed in us. For Mercantile Bank, the days ahead will see this institution to achieve greater highest of glory. The bank should develop their communication between employee and customer. The decision making process should be more fast.Internal control system should be improved so as to increase the brunch productivity. Physical and technological facilities should increase in evaluating credit proposals and also in monitoring the recovery of advances. Experienced and expert personnel should be kept within the banks by considering the goal congruence, which will lead to a quality selection of clients in lending money. Decision making authority should be decentralized to some extent to expedite the lending procedure. The Mercantile Bank Limited has provision for internship program, but it is not well organized.Although the officials are very careful and co-operative with the interns, the authority should be more structured. The bank really uses the Internship program to their advantage by rearranging the whole procedure. Now a day? s world is going very fast. Now most of the banks provide online customer service system. So, in order to compete in the world market they should adopt online banking system. One of the business strategies is promotion. Successful business depends how they can promote their products or services to the customer. To improve the business status, the bank should introduce more promotional programs.The products of deposit and investment should be more diversified and modern. Page 48 of 53 References: Kotler, P. (2004), â€Å"Principles of Marketing†, 10th Edition, Pearson Hall Inc, New Jercy Chapter: 7, 8 & 10 (pp 216, 232, 234, 309). Kotler p. & Killer Lane Kavin (2007-2008), â€Å"Marketing Management†, Prentice- Hall Of India Private Ltd, New Dilhi-110001 India, 12th Edition, Chapter 3, 4 & 7 (pp 139, 173, 273, 341, 371, 401, 567, 535) Khan A. R. (2011), â€Å"General Banking Banking System†, 2nd Edition, Islami Bank Tanning & Research Academy (IBTRA), Bangladesh (pp 68, 69).Retrieved from http://marketingteacher. com/lesson-store/lesson-personal-selling. html, accessed on 05-03-2012; 6. 30pm to 8. 00 pm. Retrieved from http://tutor2u. net/business/marketing/promotion. asp, accessed on 05-03- 2012; 6. 30 pm to 8. 00 pm. Retrieved from http://tutor2u. net/business/marketing/promotion. asp accessed on 28-01- 2012; 07. 45 pm to 12. 00 am. Retrieved from http://www. learnmarketing. net/servicemarketingmix. htm accessed on 05- 04-2012; 6. 30 pm to 8. 00 pm. Retrieved from www. mblbd. com accessed on 01-02-2012; 09. 00 pm to 01. 00 am.Mercantile Bank Limited, (2008-2010) â€Å"Annual Report†, Mercantile Bank Limited, 16 Dilkusha commercial area, Dhaka Bangladesh. Zeithaml. A. Valarie (2005), â€Å"Services Marketing†, 4th edition, TATA McGraw Hill Edition, New Delhi, India, Chapter: 1, 12 (pp 22,26,27, 60, 62,355,366). Page 49 of 53 Mercant ile Bank uses Modern Equipment. Frequency Percent Valid Percent Cumulative Percent Valid Disagree 5 16. 7 16. 7 16. 7 Neutral 14 46. 7 46. 7 63. 3 Agree 11 36. 7 36. 7 100. 0 Total 30 100. 0 100. 0 MBL provides services which is not provided by other bank Frequency Percent Valid Percent Cumulative Percent Valid Disagree 3 10. 10. 0 10. 0 Neutral 14 46. 7 46. 7 56. 7 Agree 13 43. 3 43. 3 100. 0 Total 30 100. 0 100. 0 MBL has friendly environment Frequency Percent Valid Percent Cumulative Percent Valid Disagree 4 13. 3 13. 3 13. 3 Neutral 10 33. 3 33. 3 46. 7 Agree 14 46. 7 46. 7 93. 3 Strongly agree 2 6. 7 6. 7 100. 0 Total 30 100. 0 100. 0 Customer of MBL feels secure transaction. Page 50 of 53 Frequency Percent Valid Percent Cumulative Percent Valid Disagree 4 13. 3 13. 3 13. 3 Neutral 7 23. 3 23. 3 36. 7 Agree 18 60. 0 60. 0 96. 7 Strongly agree 1 3. 3 3. 3 100. 0 Total 30 100. 0 100. 0 MBL provides prompt service to customer.Frequency Percent Valid Percent Cumulative Percent Vali d Disagree 17 56. 7 56. 7 56. 7 Neutral 12 40. 0 40. 0 96. 7 Agree 1 3. 3 3. 3 100. 0 Total 30 100. 0 100. 0 Employees of MBL show sincerity when customers face problem. Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 2 6. 7 6. 7 6. 7 Disagree 13 43. 3 43. 3 50. 0 Neutral 12 40. 0 40. 0 90. 0 Agree 3 10. 0 10. 0 100. 0 Total 30 100. 0 100. 0 Are you Satisfied with the service of MBL? Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 2 6. 7 6. 7 6. 7 Disagree 8 26. 7 26. 7 33. 3 Neutral 13 43. 3 43. 3 76. 7 Agree 7 23. 23. 3 100. 0 Total 30 100. 0 100. 0 Page 51 of 53 Employees of MBL show equal importance to every customer. Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 1 3. 3 3. 3 3. 3 Disagree 10 33. 3 33. 3 36. 7 Neutral 18 60. 0 60. 0 96. 7 Agree 1 3. 3 3. 3 100. 0 Total 30 100. 0 100. 0 The process of getting service is easy. Frequency Percent Valid Percent Cumulative Percent Valid Disagree 9 30. 0 30. 0 30. 0 Neutral 5 16. 7 16. 7 46. 7 Agree 16 53. 3 53. 3 100. 0 Total 30 100. 0 100. 0 Employees of MBL understand specific needs of customer. Frequency Percent Valid Percent Cumulative PercentValid Disagree 7 23. 3 23. 3 23. 3 Neutral 13 43. 3 43. 3 66. 7 Agree 10 33. 3 33. 3 100. 0 Total 30 100. 0 100. 0 Are you totally satisfied with the quality of service of MBL? Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 2 6. 7 6. 7 6. 7 Disagree 9 30. 0 30. 0 36. 7 Neutral 14 46. 7 46. 7 83. 3 Agree 5 16. 7 16. 7 100. 0 Total 30 100. 0 100. 0 Page 52 of 53 Questionnaire for customer Satisfactions Level of MBL Dhanmondi Branch Dear sir or Madam: This is a questionnaire from Northern University Bangladesh to collect data on Customer Satisfactions of â€Å"Mercantile Bank Limited at Dhanmondi Branch†.All the data will be used for academic purposes and will be kept confidential. Please read the following statements which some people agree with and some do not. I would like to know whether you strongly agree(SA), Agree(A), Neutral(N), Disagree(D),or strongly disagree(SD) with each statement. There is no right or wrong answers. Please circle (0) the number that represents your opinion most correctly. SL. Measurement Scale SA A N D SD 01 Mercantile Bank use modern Equipment. 5 4 3 2 1 02 MBL provides service which is not provided by other bank. 5 4 3 2 1 03 MBL has friendly Environment. 5 4 3 2 1 04 Customer of MBL feel & Secure transaction. 4 3 2 1 05 MBL giving prompt service to customer. 5 4 3 2 1 06 Mercantile bank Service is better than other Bank. 5 4 3 2 1 07 Employees of MBL show sincere when customer face problem. 5 4 3 2 1 08 Are you satisfying the service of MBL? 5 4 3 2 1 09 Employee of MBL show equal importance to every customer 5 4 3 2 1 10 The process of getting services is easy. 5 4 3 2 1 11 Employee of MBL is very helpful. 5 4 3 2 1 12 Employee of MBL understand specific need of customers. 5 4 3 2 1 13 The knowledge of the bank? s personnel in answering customer questions properly. 5 4 3 2 1 Page 53 of 53 14 MBL having convenient operating hours. 4 3 2 1 15 Overall I am satisfied with quality of service of the Mercantile bank. 5 4 3 2 1 16. Why you choose MBL for your transaction: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Personal Information Gender: A. Male B. Female Age: A. 12-19 B. 20-34 C. 35-39 D. 40-49 E. 50-above Profession: i) Student ii) Business iii) Teacher iv) Service Holder v) Other†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Income: i) less than 5000 ii) 10000-25000 iii) 25000-40000 iv) 40000-60000 v) 60000-80000 vi) above 80000 Contact Info: Address: Mob: